Experience

Chrysalis House Inc.

• United States
• Mental Health Care
• 1 - 100 Employee

• Human Resources Generalist

  • Apr 2023 - Present

  Crownsville, Maryland, United States



Project Chesapeake

• United States
• Mental Health Care
• 1 - 100 Employee

• Human Resources Specialist

  • Dec 2022 - Apr 2023

  United States Assist with daily Human Resources Generalist duties, Benefits and 401K Liaison – point of contact for all employee benefits/401k needs, including but not limited to, open enrollment, off-cycle enrollments, questions, issues, etc. Work directly with our benefits and retirement team to assist employees with all benefits or 401K questions and/or concerns. Garnishment Manager – manage all employee wage garnishments via payroll software. Assist with recruiting/hiring of select positions within the… Show more Assist with daily Human Resources Generalist duties, Benefits and 401K Liaison – point of contact for all employee benefits/401k needs, including but not limited to, open enrollment, off-cycle enrollments, questions, issues, etc. Work directly with our benefits and retirement team to assist employees with all benefits or 401K questions and/or concerns. Garnishment Manager – manage all employee wage garnishments via payroll software. Assist with recruiting/hiring of select positions within the outpatient and residential programs. Manage and oversee company’s internship program. Assist with employee issues, complaints, concerns, conflicts, etc. Assist with employee handbook education, implementation and onboarding. Show less



Historic Inns of Annapolis

• United States
• Hospitality
• 1 - 100 Employee

• Accounting and Human Resources Manager

  • Jul 2022 - Dec 2022

  Annapolis, Maryland, United States Ensure all financial areas of the hotel, including Accounts Receivable, Accounts Payable, Night Audit, and Payroll are all administered appropriately and effectively. Ensure proper controls are in place and monitored throughout the hotel to maximize profits or minimize losses by retaining revenues, reducing expenses and safeguarding hotel assets. Ensure corporate policies and procedures are in place and operating effectively, and that deviations of policies and procedures are reported to the… Show more Ensure all financial areas of the hotel, including Accounts Receivable, Accounts Payable, Night Audit, and Payroll are all administered appropriately and effectively. Ensure proper controls are in place and monitored throughout the hotel to maximize profits or minimize losses by retaining revenues, reducing expenses and safeguarding hotel assets. Ensure corporate policies and procedures are in place and operating effectively, and that deviations of policies and procedures are reported to the General Manager and Corporate Office. Ensure financial reports are prepared accurately and in a timely manner. Ensure that efficient and accurate budget preparation with the full involvement of department heads is obtained. Provide analysis and support to all management staff as directed by the General Manager. Ensure financial areas of the hotel are operating effectively and efficiently. Interview, hire, train, and evaluate new personnel when needed. Participate in monthly department meetings, property MOD program and weekly staff meetings. Work with General Manager to accurately complete payroll preparation, bi-weekly overtime report, and bi-weekly tip allocation report and distribute bi-weekly payroll checks to department heads. Work with General Manager and department managers to assist with HR functions. Show less



Chesapeake Medical Imaging

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Receptionist and Technologist Aid

  • Jul 2020 - Aug 2022

  Annapolis, Maryland, United States Greeting patients professionally both in person and on the phone, as well as quickly answering or properly referring questions and issues. Optimizing provider schedules and patient satisfaction with efficient scheduling. Comforting patients by anticipating anxieties and effectively answering questions. Ensuring availability of treatment information by retrieving and updating patient records and verifying financial records and collecting patient charges while filing and expediting third-party… Show more Greeting patients professionally both in person and on the phone, as well as quickly answering or properly referring questions and issues. Optimizing provider schedules and patient satisfaction with efficient scheduling. Comforting patients by anticipating anxieties and effectively answering questions. Ensuring availability of treatment information by retrieving and updating patient records and verifying financial records and collecting patient charges while filing and expediting third-party claims. Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders. Show less



Western Carolina University

• United States
• Higher Education
• 700 & Above Employee

• Administrative Support Specialist

  • Jul 2019 - Jul 2020

  Cullowhee, North Carolina Direct support to the Chief Diversity Officer including logistical and administrative support for the Council on Inclusive Excellence; schedule meetings, take minutes and manage general correspondence. Provide similar support to the on-campus LGBTQ Working Group. Coordinate Facilitators and Team Members for National Coalition Building Institute training on campus. Event planning and logistics for the Southeastern LatinX Student Leadership Conference (SL-SLC) as well as website development and… Show more Direct support to the Chief Diversity Officer including logistical and administrative support for the Council on Inclusive Excellence; schedule meetings, take minutes and manage general correspondence. Provide similar support to the on-campus LGBTQ Working Group. Coordinate Facilitators and Team Members for National Coalition Building Institute training on campus. Event planning and logistics for the Southeastern LatinX Student Leadership Conference (SL-SLC) as well as website development and maintenance, (https://affiliate.wcu.edu/slslc/.) Manage Diversity Office social media and website. Show less



Haywood Regional Medical Center - A Duke LifePoint Hospital

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Receptionist at Western Carolina Orthopaedic Specialists

  • Jul 2018 - Jun 2019

  Clyde, North Carolina Greet and help patients and visitors and schedule appointments in person or on the telephone. Keep patient appointments on schedule by notifying provider of patient’s arrival and reminding providers of service delays. Comfort patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area. Maintain patient accounts by obtaining and updating personal and financial information and maintaining confidentiality of medical, personal, and financial… Show more Greet and help patients and visitors and schedule appointments in person or on the telephone. Keep patient appointments on schedule by notifying provider of patient’s arrival and reminding providers of service delays. Comfort patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area. Maintain patient accounts by obtaining and updating personal and financial information and maintaining confidentiality of medical, personal, and financial information. Show less



TD

• Pakistan
• Technology, Information and Media
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2018 - Jun 2018

  Waynesville, North Carolina Serve customers by providing product and service information and resolving product and service problems. Answer product and service questions and suggesting information about other products and services. Open customer accounts and maintain customer records. Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure… Show more Serve customers by providing product and service information and resolving product and service problems. Answer product and service questions and suggesting information about other products and services. Open customer accounts and maintain customer records. Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintain customer confidence and protect bank operations by keeping information confidential. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Teller

  • Apr 2016 - Oct 2017

  Asheville, North Carolina Complete account transactions by receiving deposits and loan payments, cashing checks, and issuing savings withdrawals. Sell cashier’s checks, traveler’s checks, and series e bonds. Complete orders like checks, exchanging foreign currencies, and completing safe-deposit box procedures. Reconcile cash drawer by proving cash transactions, counting, and packaging currency. Comply with bank operations and security procedures by participating in all dual-control functions and auditing other tellers’… Show more Complete account transactions by receiving deposits and loan payments, cashing checks, and issuing savings withdrawals. Sell cashier’s checks, traveler’s checks, and series e bonds. Complete orders like checks, exchanging foreign currencies, and completing safe-deposit box procedures. Reconcile cash drawer by proving cash transactions, counting, and packaging currency. Comply with bank operations and security procedures by participating in all dual-control functions and auditing other tellers’ currency. Maintain customer confidence and protect bank operations by keeping information confidential. Designated ATM custodian and solely handle $50,000 to $100,000 weekly. Show less



Aloft Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Associate

  • Dec 2014 - Apr 2016

  Asheville, North Carolina Greet hotel guests; answer any questions or concerns, while providing an outstanding guest experience. Maintain an orderly front desk and operate computer programs and multi-line phone systems. Maintain guest records and book reservations and maintain confidentiality. Complete basic cashier and bookkeeping responsibilities. Contact necessary staff to solve problems when challenges arise, ensuring guest comfort.



The Carolina Cinema at Asheville

• Assistant Marketing Manager

  • Apr 2013 - Dec 2014

  South Asheville, NC Recruit, train, manage and appraise staff, make sure that excellent customer service is provided while dealing with customer inquiries and complaints. Maintain cinema standards and maximizing productivity to meeting sales targets. Work together with agencies to ensure that housekeeping and security standards are obeyed and ensure that the cinema complies with health and safety legislation. Motivate all staff to do their best in performing their duties and evaluating the performance of the… Show more Recruit, train, manage and appraise staff, make sure that excellent customer service is provided while dealing with customer inquiries and complaints. Maintain cinema standards and maximizing productivity to meeting sales targets. Work together with agencies to ensure that housekeeping and security standards are obeyed and ensure that the cinema complies with health and safety legislation. Motivate all staff to do their best in performing their duties and evaluating the performance of the cinema staff, while ensuring that operating and accounting procedures and standards are obeyed. Promote and market films, drinks and food, organize and plan events and use social media to promote these events. Show less