Maddie Daines-Smith

Office Manager, Artist Manager and EA to CEO (HNWI) at Nick Stewart and Associates
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, GB
Languages
  • English -

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Malcolm Daines-Smith

Maddie is a very hard working member of the team. She has good all round skills is dedicated and is definately a team player. I would recomend her to any potential employer.

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Experience

    • Music
    • 1 - 100 Employee
    • Office Manager, Artist Manager and EA to CEO (HNWI)
      • Mar 2022 - Present

      • 24/7 management of CEO’s day to day personal & business activities including update & control of daily diary, personal & business engagements, appointments, meetings with family & friends on an international basis• Management of household affairs across multiple properties including renovations, managed providers, contractors, financials, insurance, vehicles & legal aspects• Organised, successfully implemented office move, overseeing team, being the liaison between suppliers, movers, new office management, IT team & storage facilities• Filter & respond to emails, dictation for emails/letters and presentations• Answer queries via telephone, taking detailed messages, dealing with clients, employees, artists• Determined & organised meetings, built clear agendas, meeting rooms, meeting packs as requested• Arranged daily transport, accommodation, flights, visas for employees, CEO and artists. Also, Private travel for CEO & wife• General secretarial and administrative support for CEO & staff, including typing documents, sorting expenses, archiving, filing, invoicing. • Directly assisted the senior artist manager, whole roster of artists & acts in managing all aspects of artists’ career & some elements of personal life including:• Assisted with implementation of global release campaigns, promo/social media plans, press, marketing, international touring. Working closely with major record labels.• Co-ordinated & attended all promo, shoots, events with artists• Acted as first point of contact on the day/management representative• Worked with artists creating briefs, budgetary responsibility, sourcing & booking suitable photographers, illustrators, designers, directors, glam teams. Managing social media sites• Liaised with Tour Manager across all aspects of live shows/tours •Travelled to tour dates/live shows: Acted tour manager in some instances – ensuring artist is prepped with wardrobe/rider/make-up/steamer/in-ears for show/managing guest list for all shows

    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Executive Assistant
      • Apr 2021 - Mar 2022

      • Full diary management for International Group Counsel and diary assistance to the Vice Presidents• Close management of the Outlook inbox for International Group Counsel• Arranging internal and external meetings and events and conference calls for International GroupCounsel and Vice Presidents• Meeting & greeting guests from reception• Screening calls & taking messages for International Group Counsel• Booking taxis, meeting rooms and arranging lunches• Some personal admin for International Group Counsel• Arrangement and booking of travel and accommodation for International Group Counsel, andcoordinating travel for the wider department• Produce reports and presentations as required• Record annual leave and sickness for the department• Book training for the department as required• Running general errands for the department/International Group Counsel• Admin tasks to include but not restricted to:• Distribution of incoming post;• Completing expenses forms for the International Group Counsel andVice Presidents;• Occasional typing and sending letters• Filing for the International Group Counsel and Vice Presidents;• Archiving files as required

    • United States
    • Musicians
    • 700 & Above Employee
    • PA to President & CEO, SVP and EVP of Global Classics and Jazz
      • Mar 2020 - Feb 2021

      • Full, proactive and complex and multi time-zone diary management for CEO, SVP and EVP, including board meetings, conference calls• Researched and implemented new tech for an online three-day conference, pulling together timeline for information, getting together guest list and sending invites• Arranged frequent international business travel and preparing detailed travel itineraries• Composed presentations, agendas and proofing documents for three execs and wider team• Planned ad hoc departmental events• Organised and prepared for individual, departmental, board meetings and audio-visual conference calls.• Was gatekeeper and point of contact for my three execs and the team by screening telephone calls/emailsand other communication where appropriate• Circulated communications to the department and wider global business as quickly as possible where required• Managed all administration including filing, photocopying, typing, dictation etc.• Tracked and shared a schedule of relevant international classical and jazz concerts and events in key locations.• Processed invoices & expenses for three execs through Uniport system• Liaised with people at all levels across the international business and externally.

    • United Kingdom
    • Book Publishing
    • 1 - 100 Employee
    • EA to Director of Blair Partnership, Director of Pottermore & Director of International Publishing
      • Jan 2019 - Feb 2020

      • Managed complex and multi time-zone diary management for three directors, including board meetings and conference calls• Arranged all travel and entertainment bookings including flights, visas, hotels & restaurant bookings ensuring budgets and travel policies were adhered to• Was gatekeeper and point of contact for execs and teams by screening telephone calls/emails• Composed responses/communication on behalf of all three directors• Created and/or circulated agendas and presentations for meetings• Penned minutes in meetings as requested and circulated minutes in a timely fashion• Maintained and enforced strict office security standards• Organised working lunches and related catering• Supported and worked with the company’s administrative team to provide cover as required e.g. manning front desk& answering phones• Worked closely with the admin team to establish common levels of quality and support• Completed with ad hoc tasks and projects as requested

    • Office Manager & Executive Business & Personal Assistant to CEO (HNWI)
      • Aug 2016 - Jan 2019

      • 24/7 management of CEO’s day to day personal and business activities including update and control of daily diary, personal and business engagements, appointments, meetings with family and friends on an international basis• Management of household affairs across multiple properties including renovations, managing providers and contractors, financials, insurance, vehicles and legal aspects• Organised and successfully implemented office move, overseeing the team, being the liaison between suppliers, movers, new office management, IT team and storage facilities• Filtered and responded to emails, dictation for emails/letters and presentations• Answered queries via telephone, taking detailed messages, dealing with clients, employees, artists• Determined and organised meetings, built clear agendas, organised meeting rooms and any meeting packs as requested• Arranged daily transport, accommodation, flights, visas for employees, CEO and artists. Also, Private travel for CEO and wife• General secretarial and administrative support for CEO and staff, including typing documents, sorting expenses, archiving, filing, invoicing• Provided help with accounts, petty cash, invoicing, purchase orders, tax, cash flow, expenses, re-charges• Internet up-keep, responsible for the administration of two business websites• Client relationship management - took on the responsibility of acting as a live agent for 12 months

    • United Kingdom
    • Construction
    • Office Manager & PA to Managing Director
      • Jan 2016 - Aug 2016

      • Extensive diary and inbox management for the MD• Answered busy phoneline, took detailed messages, dealing with clients, employees, builders, construction staff, solicitors, council staff• Maintained filing system• Provided help with accounts, petty cash, invoicing, purchase orders, tax, cash flow, expenses• Point of contact for all clients and team• Made and maintained a thorough list of former, present and future clients to keep in contact with for future workAchievements.• Implemented a new filing system to keep on top of budgets and profit and loss for each project• Successfully interviewed and found a new recruit to become Director

    • United Kingdom
    • Entertainment Providers
    • 1 - 100 Employee
    • PA to CEO and Founder
      • Dec 2015 - Aug 2016

      • Worked alongside the CO-Founder and owner of HG Entertainment• Answered queries via telephone, taking detailed messages, dealing with Producers and Directors from across the world, talking to and booking professional dancers for jobs• Point of contact for all clients • Accounts, petty cash, invoicing, purchase orders, tax• Meeting and greeting clients, actors, producers and directors, chaperoning dancers in England or abroad• Dealing with contractors and keeping a professional working relationship with them

    • PA to Peggy Eisenhauer (HNWI), Lighting Director and Theatrical Lighting Team (3-month contract)
      • Jun 2015 - Aug 2015

      • PA to Peggy and lighting team consisting of twelve people• Created a thorough 200-hundred-page PowerPoint storyboard for Director and Producers• Answered queries via telephone, directing them to the relevant departments, taking detailed messages and dealing with any complaints in an appropriate manner• First point of contact for the whole team• Interacted with numerous people in different departments to organise deliveries to stage• Accounts, petty cash, filling out purchase orders, arranging Storyboards, large print outs, laminating• Organising and delivering catering for team and for actors • Meeting and greeting clients, actors, producers and directors, dealing with contractors and keeping a professional working relationship with them• Stand in for ‘Belle’ (Emma Watson) for rehearsals, whilst being there for my team

    • Office Manager & PA to three Directors. (3-month contract)
      • Dec 2014 - Mar 2015

      • General secretarial and administrative support for managers and directors, including typing documents, sorting expenses, archiving, filing, invoicing• Meet and greet clients, answered and screened telephone calls and face to face enquiries• Managed and ordered refreshments, office supplies and stationery orders• Main point of contact for whole office, promoted a professional image of the company• Organised and coordinated meetings and meeting rooms• Raised purchase orders, expense claims and arranged invoices to be paid• Prepared complex travel itineraries; including organising visa applications to numerous African countries, organising and booking flights, hotels and taxis• Ordered and controlled large office move, over-seeing the team, removal companies, IT team and preparing new office• Communicating with employees in various offices around Africa and keep a positive working relationship with them

    • United Kingdom
    • Real Estate
    • 700 & Above Employee
    • Sales Negotiator
      • Sep 2013 - Dec 2014

      • Office work.• Computer skills – Word, Excel, Photoshop, Outlook, Social media, Internet.• Viewings.• Taking offers.• Dealing with solicitors and Mortgage Brokers and maintaing a positive working ethic with both.• Conversing with Vendors at least three times a week and maintaning a cheerful and helpful relatsionship with them. • Calling applicants, keeping up to date with their needs and wants.• Typing and sending offer letters and sales memorandums, then sending out to all parties.Training includes;• Sales Training,• Legal training, • Team work building, • Customer Service.

    • Hospitality
    • 300 - 400 Employee
    • Table host
      • Sep 2013 - Apr 2014

      Training includes;8 day intense training course – • Wine training, • Food training, • Cheese training, • Cooking Training, • Meat Training, • OpenTable and Central Reservations Training, • Phone and Radio Training.• Customer Service. Training includes;8 day intense training course – • Wine training, • Food training, • Cheese training, • Cooking Training, • Meat Training, • OpenTable and Central Reservations Training, • Phone and Radio Training.• Customer Service.

    • Entertainment Providers
    • 700 & Above Employee
    • Office Assistant / Receptionist / PA to Production Coordinator - Fast and Furious 6
      • Jun 2012 - Sep 2012

      • Accounts, Petty cash.• Computer work – Microsoft word, Excel, Outlook, PowerPoint, Social media, Internet.• Booking transport for actors, machinery and goods.• Sorting catering for team and for actors.• Meeting and greeting clients, Actors, Producers and Directors. • Sorting spreadsheets to pay employees in the Vehicle Department.• Sorting expenses for Department Manager and Production Coordinator.• Dealing with contractors and keeping a professional work relationship with them.• Talking to sponsors and finding the best companies to use as sponsors.

    • United Kingdom
    • Machinery Manufacturing
    • 1 - 100 Employee
    • Office Manager / PA to Director
      • Jun 2010 - Sep 2010

      • General office duties, to include, Typing, Photocopying, Filing, Archiving.• Sorting post, giving to correct employee, franking post to send out.• Meet and greet clients and suppliers, keeping in contact to keep a professional relationship.• Keeping office clean, purchasing food, stationary anything needed for the office.• Organising and Scheduling meetings for Director and Company owner.• Answering all calls and sending through to the correct person to deal with.• Talking to clients and taking any enquiries myself then passing on to the correct person. Typing up valuations and sending back to clients. Filing correctly or archiving.• Site visits, to check client is happy and note down anything that needs to be done.• Sorting and dealing with deliveries to the office, to sites for clients, to companies and to cleaners.

Education

  • Trinity Laban
    BA Honors Degree, Musical Theatre
    2010 - 2013
  • King's Ely
    GCSE's
    -

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