Experience

FAIR Girls

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Development & Communications Coordinator

  • Sep 2021 - Present



Lagardère Sports

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• Brand Ambassador

  • Aug 2015 - Jan 2020

  • Executed and promoted the MetLife brand at MetLife Stadium hosting the New York Giants and New York Jets sporting and special events including but not limited to set up of promotion, merchandise, brand activations, and equipment.• Assisted with logistical requirements for events and promotions while ensuring each event was successful and aligned with brand and clients' needs.• Maintained accurate records of contestants and ensured contests enhanced fans experience.• Administered the signing of rules, waivers and releases for all contesting as needed.



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Liability Administrator

  • Nov 2018 - Nov 2019

  • Liaison between legal counsel & communications team to mitigate risks, resolve irregularities, and meet deadlines.• Assisted in identifying, developing, and implementing a communication strategy to reach performance goals for multiple markets.• Performed thorough research and analyzed data to understand, communicate, and settle investigations.

• Liability Representative II

  • Dec 2016 - Nov 2018

  ● Collaborated with various stakeholders (police, etc.) to gather related claim information and details● Established rapport & regularly communicated with clients to resolve concerns within 48 hours● Developed an accurate timeline of events in order to prepare supporting documentation for claims● Applied claims knowledge related to property, casualty, liability, and personal to resolve quickly

• Liability Representative I

  • Jan 2016 - Dec 2016

  • Conducted interviews of various parties including the claimant, witnesses, medical specialists, etc.• Investigated client insurance claims related to property, casualty, liability, and personal claims • Maintained detailed & accurate records to ensure timely response and resolution • Demonstrates extensive insurance knowledge, understanding similarities & nuances between types



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Rental Management Specialist

  • Feb 2011 - Dec 2015

  • Trained 100+ corporate partners and employees on company's internal B2B system (ARMS) and helped with sales pitch.• Increased company's customer service satisfaction rate by achieving 85% and up in personal survey's scores by demonstrating attention to detail, flexibility and innovation.• Built strategic partnerships with customers, insurance agencies, and corporate clients to bring a resolution to issues that would benefit all parties.

• Management Trainee

  • Jun 2010 - Feb 2011

  • In less than 6-months chosen for “The Best of the Best Program” at the Newark Liberty International Airport branch.• Provided customer service to 150+ customers daily. Reviewed customer paperwork and qualifications, assigned vehicles, and taught vehicle safety management.• Assisted with direct billing to corporate accounts, collecting payment from retail/business renters, and handling customer concerns.