Madalyn Udall Vincent
Associate MX Designer at AAA National Office- Claim this Profile
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English Native or bilingual proficiency
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American Sign Language Limited working proficiency
Topline Score
Bio
Arlene Herrick
I have known Madalyn for approximately 8 years. We were introduced when she was a student in my AP history classes in high school as well as an officer for her senior class. During the time I have known Madalyn (during and after high school) she has always been an impressive individual. She is hardworking, friendly, is able to think critically, and works and communicates well with others. One of the best people you will ever meet.
Laura Smith
I am writing this letter to recommend Madalyn Udall for a leadership position within any organization. I hired Madalyn as a Customer Service agent and watched her grow in and accomplish so much more. Madalyn's performance was consistently among the top tier. Her leadership skills, dedication to her customers, integrity and the goals of our company were all valued assets that allowed me to place additional responsibilities upon her shoulders with the confidence the tasks would be accomplished well. During her time working with me, Madalyn was directly responsible for multiple special projects. Her role as a Mentor, System Matter Expert, and Universal trained Agent required her to maintain and achieve excellence in all departments, ensure motivation of others, and meet KPI performance guidelines. She fulfilled this role admirably and was both respected and well-liked by the majority of her team. I belive the primary reason for this success was Madalyn’s ability to effectively handle all situations with confidence and dedication to not only the customers but the company. I strongly believe Ms. Udall has the skills, determination, and ability to learn and adapt to be successful.
Arlene Herrick
I have known Madalyn for approximately 8 years. We were introduced when she was a student in my AP history classes in high school as well as an officer for her senior class. During the time I have known Madalyn (during and after high school) she has always been an impressive individual. She is hardworking, friendly, is able to think critically, and works and communicates well with others. One of the best people you will ever meet.
Laura Smith
I am writing this letter to recommend Madalyn Udall for a leadership position within any organization. I hired Madalyn as a Customer Service agent and watched her grow in and accomplish so much more. Madalyn's performance was consistently among the top tier. Her leadership skills, dedication to her customers, integrity and the goals of our company were all valued assets that allowed me to place additional responsibilities upon her shoulders with the confidence the tasks would be accomplished well. During her time working with me, Madalyn was directly responsible for multiple special projects. Her role as a Mentor, System Matter Expert, and Universal trained Agent required her to maintain and achieve excellence in all departments, ensure motivation of others, and meet KPI performance guidelines. She fulfilled this role admirably and was both respected and well-liked by the majority of her team. I belive the primary reason for this success was Madalyn’s ability to effectively handle all situations with confidence and dedication to not only the customers but the company. I strongly believe Ms. Udall has the skills, determination, and ability to learn and adapt to be successful.
Arlene Herrick
I have known Madalyn for approximately 8 years. We were introduced when she was a student in my AP history classes in high school as well as an officer for her senior class. During the time I have known Madalyn (during and after high school) she has always been an impressive individual. She is hardworking, friendly, is able to think critically, and works and communicates well with others. One of the best people you will ever meet.
Laura Smith
I am writing this letter to recommend Madalyn Udall for a leadership position within any organization. I hired Madalyn as a Customer Service agent and watched her grow in and accomplish so much more. Madalyn's performance was consistently among the top tier. Her leadership skills, dedication to her customers, integrity and the goals of our company were all valued assets that allowed me to place additional responsibilities upon her shoulders with the confidence the tasks would be accomplished well. During her time working with me, Madalyn was directly responsible for multiple special projects. Her role as a Mentor, System Matter Expert, and Universal trained Agent required her to maintain and achieve excellence in all departments, ensure motivation of others, and meet KPI performance guidelines. She fulfilled this role admirably and was both respected and well-liked by the majority of her team. I belive the primary reason for this success was Madalyn’s ability to effectively handle all situations with confidence and dedication to not only the customers but the company. I strongly believe Ms. Udall has the skills, determination, and ability to learn and adapt to be successful.
Arlene Herrick
I have known Madalyn for approximately 8 years. We were introduced when she was a student in my AP history classes in high school as well as an officer for her senior class. During the time I have known Madalyn (during and after high school) she has always been an impressive individual. She is hardworking, friendly, is able to think critically, and works and communicates well with others. One of the best people you will ever meet.
Laura Smith
I am writing this letter to recommend Madalyn Udall for a leadership position within any organization. I hired Madalyn as a Customer Service agent and watched her grow in and accomplish so much more. Madalyn's performance was consistently among the top tier. Her leadership skills, dedication to her customers, integrity and the goals of our company were all valued assets that allowed me to place additional responsibilities upon her shoulders with the confidence the tasks would be accomplished well. During her time working with me, Madalyn was directly responsible for multiple special projects. Her role as a Mentor, System Matter Expert, and Universal trained Agent required her to maintain and achieve excellence in all departments, ensure motivation of others, and meet KPI performance guidelines. She fulfilled this role admirably and was both respected and well-liked by the majority of her team. I belive the primary reason for this success was Madalyn’s ability to effectively handle all situations with confidence and dedication to not only the customers but the company. I strongly believe Ms. Udall has the skills, determination, and ability to learn and adapt to be successful.
Credentials
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Customer Experience: Journey Mapping
LinkedInDec, 2022- Nov, 2024 -
Excel 2021 Essential Training (Office 2021/LTSC)
LinkedInDec, 2022- Nov, 2024 -
Skills for Inclusive Conversations
LinkedInDec, 2022- Nov, 2024 -
The Six Morning Habits of High Performers
LinkedInNov, 2022- Nov, 2024 -
Becoming an Ally to All
LinkedInNov, 2021- Nov, 2024
Experience
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AAA National
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United States
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Consumer Services
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200 - 300 Employee
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Associate MX Designer
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Sep 2022 - Present
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Especially For Youth - EFY
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United States
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Religious Institutions
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1 - 100 Employee
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Assistant Coordinator
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Jun 2022 - Aug 2022
- Worked with a co-assistant to promote the physical safety and spiritual well-being for 6-8 camp counselors and each of their groups (20-24 youth) - Consistently acted as an exemplary leader, role model and mentor for youth participants and counselors - Helped all youth and counselors have a positive and uplifting experience and, as needed, handle disciplinary situations with sensitivity. - Participated in camp activities such as white water rafting, rock climbing, mountain biking, canyoneering, etc. Show less
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AAA National
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United States
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Consumer Services
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200 - 300 Employee
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Member Experience Intern
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May 2021 - Jun 2022
- Supported efforts to design the future state of Customer Experience in promotion of the company's customer centric strategy - Conducted ethnographic research to enhance the understanding of customers' emotional needs and mental state throughout their interactions with AAA - Produced various artifacts including journey maps, service blueprints, design personas, and other materials necessary to tell the customer journey - Planned and facilitated future-state design workshops to gain internal company support on new initiatives Show less
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Brigham Young University
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United States
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Higher Education
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700 & Above Employee
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Student Events Intern
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Mar 2021 - May 2022
- Organized New Student Orientation for 5500+ freshmen - Created trainings and trained 300+ Y-Group leaders and volunteers - Active member of the Campus Leadership Committee at BYU - Organized New Student Orientation for 5500+ freshmen - Created trainings and trained 300+ Y-Group leaders and volunteers - Active member of the Campus Leadership Committee at BYU
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AMP Smart.
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United States
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Computers and Electronics Manufacturing
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100 - 200 Employee
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Universal Agent
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Jun 2020 - May 2021
- Awarded 14 bonuses within 9 months for 5-star customer reviews - Provided customer service, technical support, and scheduling for customers and technicians - Enhanced customer satisfaction by solving problems and resolving customer concerns - Mentored and coached new employees - Awarded 14 bonuses within 9 months for 5-star customer reviews - Provided customer service, technical support, and scheduling for customers and technicians - Enhanced customer satisfaction by solving problems and resolving customer concerns - Mentored and coached new employees
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Brigham Young University
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United States
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Higher Education
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700 & Above Employee
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First-Year Peer Mentor
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Dec 2018 - Jun 2020
- Assisted 60+ first-year students each semester in their transition to Brigham Young University - Built and maintained individual relationships with students through in-person meetings, email, and text - Active leader in the Office of First-year Experience community through trainings and events - Assisted 60+ first-year students each semester in their transition to Brigham Young University - Built and maintained individual relationships with students through in-person meetings, email, and text - Active leader in the Office of First-year Experience community through trainings and events
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Event Coordinator
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Jun 2013 - Jan 2020
- Supervised 570+ weddings holding between 150 and 450 guests. - Addressed consumer problems and initiated transitions throughout events by communicating with guests and vendors - Arranged equipment, furniture, and decorations to ensure satisfaction when guests arrive - Gave tours and reviewed contracts with interested visitors and appointments - Supervised 570+ weddings holding between 150 and 450 guests. - Addressed consumer problems and initiated transitions throughout events by communicating with guests and vendors - Arranged equipment, furniture, and decorations to ensure satisfaction when guests arrive - Gave tours and reviewed contracts with interested visitors and appointments
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Brigham Young University
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United States
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Higher Education
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700 & Above Employee
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Microbiology Laboratory Intern
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Jun 2016 - Jan 2017
- Collected and recorded data for projects - Researched and analyzed scientific journals and findings - Followed directions and procedures to run tests for results - Collected and recorded data for projects - Researched and analyzed scientific journals and findings - Followed directions and procedures to run tests for results
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Education
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2019 - 2022
Brigham Young University Marriott School of Business
Bachelor's degree, Experience Design and Management -
2016 - 2022
Brigham Young University
Experience Design and Management -
2020 - 2020
Brigham Young University
Jerusalem Study Abroad, Near Eastern Studies -
2012 - 2016
Timpanogos High School
High School Diploma
Community
