Director of Reservations

• Dec 2022 - Present

Executive Assistant

• Nov 2019 - Present

Point of contact between the executives and internal or external colleagues and clients. Takes dictation and minutes, drafts memos, and disseminates final correspondence on the executive’s behalf. Organizes meetings and books meeting spaces. Makes travel arrangements and creates detailed travel itineraries. Maintains comprehensive and accurate records, reports and presentations.

Reservations & Yield Manager

• Oct 2008 - Nov 2019

Created and distributed daily pickup and weekly forecast. Participated in weekly revenue management meetings. Engaged in daily meetings to review revenue strategies for rate changes. Served as liaison between hotel reservation services. Ensured that department’s quota goals are met and/or exceeded. Provided leadership, training and support to colleagues. Assisted in Accounts Payable in Commission Processing

Sales Coordinator

• Dec 1999 - Oct 2008

Assisted Directors in account management, request for proposal process and contracting. Manage booking and departure for VIP and entertainment clients. Served as liaison between hotel reservation services and rate loading reservations. Created and managed rate codes for negotiated accounts. Blocked rooms for clients in groups with proficiency. Organized and processed all correspondence to/from agents, clients and managers. Researched and presented analysis reports.

Front Desk

• Mar 1996 - Dec 1999

Assist Manager’s with Collateral Duties. Onboarding and trained of new hires. Ordered supplies and responsible for inventory control. Guest Check In and Check Out of Hotel. Bookkeeping and cash handling.