Experience

Yalelo Zambia

• Zambia
• Food Production
• 200 - 300 Employee

• Store Supervisor

  • Oct 2018 - Present

  Providing excellent customer service Fully involved in outlet operations from stock receipt to stock control and customer experience management. Bare responsibility for safekeeping of company assets Maintain accountability for result achievements Sending daily after sales reports Providing excellent customer service Fully involved in outlet operations from stock receipt to stock control and customer experience management. Bare responsibility for safekeeping of company assets Maintain accountability for result achievements Sending daily after sales reports



iSON Xperiences Ltd - Leading Global CX Management Company

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Executive

  • Jul 2018 - Present

  Build rapport with customers by handling each and every customer call in a courteous and professional manner. Demonstrated appropriate levels of empathy in situations that require these skills and provide customers with caring and individualized attention Handled customers effectively by identifying the needs,quickly gaining trust,approaching complex situations and resolving problems to maximise efficiency Build rapport with customers by handling each and every customer call in a courteous and professional manner. Demonstrated appropriate levels of empathy in situations that require these skills and provide customers with caring and individualized attention Handled customers effectively by identifying the needs,quickly gaining trust,approaching complex situations and resolving problems to maximise efficiency



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Associate

  • Dec 2016 - Jun 2018

  Providing good customer relationship management by resolving queries, sorting out challenges, ensuring exceptional services to customers Providing good customer relationship management by resolving queries, sorting out challenges, ensuring exceptional services to customers