Experience

Russell Tobin

• United States
• Staffing and Recruiting
• 400 - 500 Employee

• Contractor

  • Aug 2020 - Present



East Lake Animal Clinic

• Greater Minneapolis-St. Paul Area

• Administrative Assistant

  • Aug 2003 - Sep 2021

  Over 8 years experience successfully providing administrative and secretarial support to veterinarians and support staff. Greet, screen, schedule, and direct clients to exam rooms Handle incoming calls and correspondence Processing invoices and prepared payments Perform basic bookkeeping, word processing, and filing. Prepare patient files for appointments Obtain, verify and update client information Maintain medical appointment books Maintain routine files and assist in establishing office systems Request, locate, send and receive patient medical records Provide clients with answers regarding medical treatment, procedures, products and tests Assist with preparation of agendas, materials and notes Procure office and clinical supplies Assist in the care and maintenance of office equipment



Securian Financial

• Financial Services
• 700 & Above Employee

• Contract Administrator

  • Aug 2020 - Aug 2021

  ⦁ Maintained and entered customer information into databases. ⦁ Provided additional support to other departments to update customer profiles, coverages and other various tasks ⦁ Took incoming calls from customers from all over the country and worked with customer to resolve each issue ⦁ Completed life insurance forms in accordance with company procedures ⦁ Maintained and entered customer information into databases. ⦁ Provided additional support to other departments to update customer profiles, coverages and other various tasks ⦁ Took incoming calls from customers from all over the country and worked with customer to resolve each issue ⦁ Completed life insurance forms in accordance with company procedures



Medtox Laboratories

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Client Services Account Manager

  • Jul 2015 - Sep 2018

  ⦁ Act as a call center liaison between clients and all laboratory departments ⦁ Serve as a resource to clients regarding sample submission to comply with the DOT rule, 49 CFR part 40 as required for conducting workplace drug and alcohol testing for the federally regulated transportation industry. ⦁ Regularly communicate with clients via phone and email; answer technical questions about specimen requirements, provide pricing, test codes and updates to ongoing testing. ⦁ Ensure compliance with company policies, federal, and state government regulations and laws ⦁ Continually used Epicor Clientele CRM for documenting all conversations and interactions with clients and internal staff



Suburban Animal Hospital

• Veterinary Technician

  • May 1999 - Mar 2001