Experience

UniCredit Consumer Financing IFN SA

• Banking
• 100 - 200 Employee

• Business Strategies & Development Reporting &Sales Support Officer

  • Jan 2018 - Present

  • • Sustaining sales force activity with monitoring and analysis reports and presentations;• Maintaining a good relation with the partners (on the spot reports, solving operational daily issues, reconciliations for financed amounts);• Give support to the business lines (daily and on the spot business results presentations);• Business reports regarding selling results and MIS indicators;• Trans Sped relation regarding electronic signature;• Prepare the presentation for Business Performance Review on a monthly bases;• Collect, prepare and organize all documentation for Supervisory and Management Board; • Prepare and approved the selling bonus scheme on a quarterly basis:• Prepare a presentation based on Commercial Department risks for quarterly Risk Management Committee ;• Time to yes and time to cash report on a monthly bases; Show less

• Customer Satisfaction and Procurement Analyst Associate

  • Oct 2014 - Dec 2017

  • Monitor performance of complaints activity;• Prepare and present the Quality Report based on received indicators from all departments;• Give support to the business lines, use customer feedback to improve service levels and in this respect, draft and implement successful action plans;• Work closely with the business and operational lines in defining customer experience, identifying improvement initiatives, maximizing customer loyalty, satisfaction and retention.• Verify and modify the credit and cards standard forms, based on departments request;• Identifying suppliers that could provide needed products or services for the organization;• Contract negotiation with suppliers, preparing documents for auction;• Contracts management, inventory control, budget control. Show less



WHITE BOX Bucharest

• Bucharest, Romania

• Commercial Manager

  • Aug 2013 - Oct 2014

  • Lead contract planning and negotiations • Ensuring that the financial aspect`s and impact of a contract are clear to all parties • Ensure any customer commercial enquiries which arise from work carried out by the company are attended to promptly. • Managing daily operations • Lead contract planning and negotiations • Ensuring that the financial aspect`s and impact of a contract are clear to all parties • Ensure any customer commercial enquiries which arise from work carried out by the company are attended to promptly. • Managing daily operations



Citi

• United States
• Financial Services
• 700 & Above Employee

• Telesales Team Coordinator

  • Aug 2011 - Jul 2013

  • Identify, recruit and select the proper individuals for the LBP Agent position according to the indicated profile, • Motivate and manage the Telesales team in order to achieve agreed sales objectives, • Monitor, evaluate and coach telesales staff to ensure team and individual quantitative and qualitative targets are achieved on a consistent basis, • Identify ongoing training and development requirements of all team members and liaise with Training as required, • Design improving performance plans according to team members identified needs, • Ensure accurate reporting regarding team activity, • Initiate changes and constantly looking for new ideas to improve work processes and new strategies, Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• District Manager

  • Dec 2004 - Jul 2009

  • Supervising and motivating people to work as a team from six Citifinancial Branches, in order to achieve the monthly target, ensure proper delinquency and audit passing score,• Control the branches in order to be fully compliant with all the applicable Citifinancial Rules and Regulations,• Coach and help branch managers recruit and train credit advisors,• Assist the branch managers with planning and prioritization of branch activities,• Assist the branch managers in the relation with support departments/HQ,• Help/advise the branch managers relating local marketing activities; Show less

• Branch Manager

  • Mar 2004 - Dec 2004

  • Preparing reports and presentations;Control and ensure branch expense budget,• Preparing reports and presentations;Manage the branch sales activity, target achievement and customer service,• Preparing reports and presentations;Cooperating with the other units of the business to achieve the Branch goals,•Preparing reports and presentations;haring of mission, vision, values, experience and expectations of CitiFinancial with the branch employees, • Preparing reports and presentations;Managing the branch’s activities conform to all internal and legal requirements,• Preparing reports and presentations;Preparing reports and presentations; Show less

• Credit Analyst

  • Nov 2003 - Mar 2004

  • Prepare, verify and keep documents (archives) according procedures,• Provide professional assistance to customers;



ING

• Netherlands
• Banking
• 700 & Above Employee

• Loan Officer- Products Administration Department

  • Feb 2002 - Nov 2003

  • CRB reports (Central Risk Banking),• Internal reports based on ING credit activities,• Monitoring covenants and covers (facilities lines) for all ING customers;

• Clearing Agent-Payments Department - 2001-2002

  • Jan 2001 - Feb 2002

  • Prepare NBR documents, verify and input payment orders in the system, • Exchange documents with another banks during the NBR Compensation meeting,• NBR reports;



Turkish Romanian Bank

• Bucharest, Romania

• Clearing Agent – Treasury Department

  • Apr 1996 - Jan 2001

  • Prepare NBR documents, verify and input payment orders in the system, • Exchange documents with another banks during the NBR Compensation meeting, • NBR reports; • Prepare NBR documents, verify and input payment orders in the system, • Exchange documents with another banks during the NBR Compensation meeting, • NBR reports;



BCR

• Romania
• Banking
• 700 & Above Employee

• Account Officer

  • Apr 1995 - Apr 1996

  • Identify customer needs and refer customers to appropriate banking services, • Receive and pay out money and assist customers with loans, foreign currency exchange and investments, • Accept payment orders from customers, verify records, receipts and credit customers accounts, • Worked with cash. • Identify customer needs and refer customers to appropriate banking services, • Receive and pay out money and assist customers with loans, foreign currency exchange and investments, • Accept payment orders from customers, verify records, receipts and credit customers accounts, • Worked with cash.