Experience

Asbury Theological Seminary

• United States
• Higher Education
• 200 - 300 Employee

• Senior Enrollment Advisor

  • Mar 2023 - Present



Memphis Rox Climbing & Community

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Assistant Gym Manager

  • Nov 2022 - Mar 2023



REI

• United States
• Retail
• 700 & Above Employee

• Retail Sales Manager

  • Feb 2020 - Mar 2023

  Recruiting and Marketing: Decreased turnover rate in the store by 65% through hiring and talent acquisition within the communityIncreased diversity within the store by 10% in 2022Marketed hiring and promotional events in varying environments which contributed to $70,000 in non-profit donations YTD and positive social media reviewsMentorship and Development: Nationwide developed 5 RSMs to role, 30+sales leads, 2 Operations leads, 2 market coordinators, and hired 50+ employeesEmployee Engagement: Highest engagement scores in my district at 77% and higher for 3 yearsCreated training events that increased brand knowledge and customer outfitting relationships and engagementGuarantee Business Results: Interim Store Manager endorsed and trusted to run $10 million dollar business (up 2mil from 2021)Reduced shrink by 2% each year by organizing and leading 3 inventory counts in 2020-2022, saving the company over 200K each yearDevelop Bike Shop Team to increase shop sales up 105% compared to previous year 2021Reduced shrink by 7% in Chattanooga as Sales Lead in 2019Engaged in Community: REDI work Group Discussion Facilitator, Volunteer at local non-profit Community Center Memphis Rox, SCC Trailwork Guide, Church Youth Group Leader, and active member of local climbing crags in Arkansas and Tennessee Chapters Show less

• Sales Lead at REI

  • Apr 2018 - Feb 2020



Benchmark Hospitality Staffing Solutions

• Chattanooga, Tennessee Area

• Guest Services and Hospitality Supervisor

  • May 2015 - Nov 2022

  Accountable for providing 400+ guests extraordinary customer service by efficiently coordinating with departments (housekeeping, conference services, banquet services, engineering) to create a quality experience at the hotel Worked as Concierge, Spa Server, Housekeeping, and Phone Operator Employee of the Month Award July 2017 Train new hires through Front Desk and Spa Orientations Accountable for providing 400+ guests extraordinary customer service by efficiently coordinating with departments (housekeeping, conference services, banquet services, engineering) to create a quality experience at the hotel Worked as Concierge, Spa Server, Housekeeping, and Phone Operator Employee of the Month Award July 2017 Train new hires through Front Desk and Spa Orientations