Experience

carconnect

• Australia
• Retail Motor Vehicles
• 1 - 100 Employee

• Business Development Manager

  • Feb 2022 - Present

  • Increase engagement of Corporate Engagement Network • Principal contact for Corporate Engagement Network to the Employee Benefits Program • Leverage existing network and actively pursue opportunities to expand the carconnect into a new business, including onboarding process and management • Provide engagement advice on partnership programs to external stakeholders • Create a positive experience that generates continued agreement renewal and performance • Corporate channel growth • Implement and manage projects, deliver events and educational outreach initiatives to increase awareness and access to carconnect • Provide strategic advice on partnerships to partnerships team • Build and maintain exceptional stakeholder relationships • Relationship alignment – carconnect (Board, executive, corporate leadership team) representatives networked to which decision-makers in the relevant business or government • Create new business models for engagement and broadening carconnect relationships with departments, agents of government bodies and external companies • Engage and maintain collaborative relationships with internal stakeholders across the business to ensure ongoing achievement of shared objectives • Manage external partner relationship, reporting, contractual obligations and agreements • Assist employers in developing and implementing Employer Promotion and Awareness Campaigns (EPAC) that will help meet the needs of their employees, in turn converting them to carconnect customers. • Develop and execute unique employer implementation plans • Partner with employer representative to scope and develop a strategy to integrate carconnect into their employee benefits offering, finding an individualised solution for interface integration. • Create and implement a clear and concise project plan for each employer with agreed duties and timeline – ensuring delivery to expectations.



Torrens University Australia

• Australia
• Higher Education
• 700 & Above Employee

• International Communications & Agent Engagement Manager

  • Mar 2021 - Dec 2021

  • Manage the International Recruitment Advisor team• Support international agent and student communication operations• Liaise with marketing and other key departments across the business to • Ensure international communications and marketing materials are aligned and consistent• Support and participate in international recruitment activities • Contribute to new international recruitment initiatives• Support the development and maintenance of digital pathway provider agreements• Stakeholder and relationship management • Digital recruitment of international students • Manage and maintain digital channels, campaigns and accounts• Provide communications support for international agents. • Copywriting, proofreading and editing for websites, marketing collateral and other promotional materials specific to international

• Business Development Coordinator

  • Jan 2018 - Mar 2021

  - Own and deliver the international enrolment sales targets- Manage collective and individual region and campus specific sales targets - Accurately forecast sales results- Drive sales programs and processes to increase sales conversion - Focus on conversion of pipeline from enquiry to enrolment- Manage and coordinate official education partners- Establish and maintain agreement and incentive arrangements- Contribute to the agent marketing program- Responsible for compliance aspects of agent management- High level stakeholder engagement - Problem solving with any student or pastoral care issues - Contribute to the development and implementation of the international marketing and recruitment plan- Evaluate international market opportunities for product portfolio- Be the expert for the state and regional international student market, - Contribute to the development and execution of international marketing campaigns- Adhere to monitoring of budgets- Manage regulatory and compliance requirements- Financial reporting- Ensure at all times, students recruited via agents or direct are genuine and are not an GTE risk



Linx Institute

• Australia
• Education Administration Programs
• 1 - 100 Employee

• International Marketing Director

  • Jan 2017 - Jan 2018

  • Provide leadership and guidance to international team • Ensure all activities are managed effectively, meet the standards and fulfil with the strategic vision of Linx • Generate international student enrolments • Maintain current knowledge of products and processes to provide training to the agent network • Create and implement annual marketing and recruitment plans and monitor and review performance • Monitor the market for developments and opportunities then build this information into marketing activities • Develop effective marketing strategies to raise the profile of Linx • Create and deliver KPI’s, written reports and budget targets • Provide expert and accurate advice to prospective students in a timely manner • Develop strong enrolment pathways to maximise growth within the company • Maintain specialist knowledge on education systems, qualifications, admission requirements and cultures • Monitor, evaluate and steer delivery of strategic outcomes components through social media, print and other related marketing materials • Maintain compliance with Linx brand manual in all written, verbal and promotional material • Develop and maintain an understanding of the key influencers for international students including Australian Government offices, agents, local institutions and alumni • Represent Linx at international events, recruitment activities and educational exhibitions • Organise visits from agents, student groups and international delegations on campus • Develop and maintain specialist knowledge on relevant Australian and international legislation relating to education and comply accordingly • Ensure compliance of education agents and other suppliers of students in meeting ESOS/National Code requirements • Provide training internally and externally to ensure compliance when dealing with international students • Develop and manage a diverse network of external contacts including agents, sponsoring bodies, educational institutions and government bodies



Kent Institute Australia

• Higher Education
• 1 - 100 Employee

• International Recruitment Executive

  • Jun 2014 - Jan 2017

  • Generate international student enrolments for both Higher Education and Vocational Training • Maintain current knowledge of products and processes and provide training to the agent network through promotional seminars, updates and regular communications • Assist with the implementation of annual marketing and recruitment plans and monitor and review performance • Monitor the market for developments and opportunities and build this information into marketing and recruitment activities • Provide expert and accurate advice to prospective students • Develop and maintain specialist knowledge on education systems, qualifications (including pathways), admission requirements and cultures • Develop and maintain an understanding of the key influencers for international students and key contacts including Australian Government offices, agents, local institutions and alumni • Represent KENT at recruitment fairs targeting international students • Prepare written reports with recommendations • Organise visits from agents and student groups and international delegations • Develop and maintain specialist knowledge on relevant Australian and international legislation relating to education including the ESOS Act, DIAC regulations, AVCC National Code, Privacy legislation and comply accordingly • Ensure compliance of education agents and other suppliers of students in meeting ESOS/National Code requirements and provide training as required • Keep abreast of reporting requirements of Provider Registration and International Students Management System (PRISMS) • Assist with and support the development and management of a diverse network of external contacts including agents, sponsoring bodies, educational institutions and government bodies • Ensure that all prospective international and domestic student face to face enquiries are dealt with in a timely and efficient manner.



CQUniversity

• Australia
• Higher Education
• 700 & Above Employee

• Business Support Officer

  • Jul 2013 - Oct 2014

  • Manage campus service team• Scope, plan, coordinate and participate in projects within the Campus. • Take the lead on projects • Undertake research projects or investigations on behalf of the Head of Campus and produce professional reports on findings and recommendations.• Manage stakeholder relationships with internal and external customers, acting as a first point of contact• Provide high level administrative support to the Head of Campus • Prepare a range of documentation (e.g. publications, reports, submissions, proposals, budgets etc). • Undertake meeting management including preparation of agendas and recording and preparation of minutes.• Coordinate corporate events on Campus • Contribute to the continuous improvement of systems and processes, organisational performance, productivity, flexibility and effectiveness in achieving quality outcomes for clients.• Supervise security, cleaning and facilities contractors • First Aid Officer, Fire Warden and WHS officer.

• Executive Assistant

  • Jan 2011 - Jun 2013

  • Coordinate Chief Operations Officer and Campus Head’s appointments and meetings • Consult with senior executive team to monitor and report the progress of key performance indicators • Manage diaries for executive team• Arrange travel and accommodation for executive team (International and Domestic)• Prepare expense claims and manage corporate credit card claims• Provide a personal and telephone interception service to ensure a high level of public relations.• Ensure the Chief Operations Officer and Heads of Campuses are advised and updated on matters that may impact on the University, Directorate and employees.• Ensure a high standard of stakeholder and client services is maintained and enhanced at the main Brisbane campus reception• Represent the university externally, by displaying a friendly, responsive, courteous and effective interaction• Ensure all documentation is presented in a manner supporting and enhancing the professional image of the university

• Student Service Advisor

  • Jun 2010 - Jan 2011

  •• Provide specialist and professional career advice to current and prospective students• Consult with students on sensitive personal issues and refer them to professional help when needed• Contribute to campus atmosphere by providing positive, team building activities for students and staff• Deliver student orientation for both international and domestic students • Administer and facilitate the monitoring academic progress support system• Participate in marketing activities such as inbound school visits, external expos, career fairs and information seminars• Use standard systems to process and provide consistent, accurate and professional outcomes• Establish and maintain effective channels of communication and positive relationships with students• Provide excellent customer service to meet the needs of the diverse

• Faculty/Academic Operations Assistant

  • Jun 2007 - Jun 2010

  • Provide professional and timely administrative support to the Division of Higher Education• Liaise with Division of Higher Education and academics on campus• Provide accurate and timely expert advice to all staff and students in relation to academic and student policy• Manage and timetable classes offered on campus ensuring that staff and rooms could accommodate the needs while not exceeding fire and safety standards for the campus• Assess and process recognised prior learning and update individual students program planners• Give specialised advice to students in the program planning stages of enrolment and continue support to students throughout academic career• Ensure all information is recorded accurately in university systems• Prepare professional standard correspondence and reports to senior managers



oh hello

• Technology, Information and Internet
• 1 - 100 Employee

• Bartender, Door Attendant

  • Jun 2012 - May 2014

  •Adhere to liquor licensing guidelines and fire and safety procedures •Maintain quality service and comply with legal requirements •Maintain current cocktail and boutique beer selection knowledge •Ensure knowledge of current and upcoming acts playing at the venue •Action bar sales while upholding responsible service of alcohol and maintaining a high level of customer service •Collected glasses and general cleaning duties •Refilling and rotating stock •Respond to the needs of patrons, including diffusing and resolving disputes or complaints and filling out incidence reports as needed •Manage front door cash and eftpos transactions including monitoring of guest lists •Provide outstanding duty of care to patrons insuring WHS policies and procedures are maintained •Work the opening weekend of Brisbane’s new rooftop cocktail bar “Elixir”



Katarzyna

• Australia
• Hospitality
• 1 - 100 Employee

• Bar Manager

  • Sep 2008 - Apr 2010

  • Train staff in meeting liquor licensing guidelines and fire and safety procedures • Ensure staff maintain quality service and comply with legal requirements • Handle cash transactions in an efficient and safe manner including venue open and close procedures • Action bar sales while upholding responsible service of alcohol and maintaining a high level of customer service • Collected glasses and general cleaning duties • Refilling and rotating stock • Respond to the needs of patrons, including diffusing and resolving disputes or complaints and filling out incidence reports as needed • Manage staff rosters to ensure customer service standards • Provide outstanding duty of care to patrons insuring WHS policies and procedures are maintained



Goodlife Health Clubs

• Australia
• Wellness and Fitness Services
• 700 & Above Employee

• Receptionist

  • Feb 2008 - Nov 2009

  • Receptionist, PABX Switchboard • Customer enquiries • Sole responsibility for open and closing venue. • Manage all bookings for personal trainers and consulting staff. • File contracts- both manual and electronic • General ordering of stock and maintaining a constant display. • Receptionist, PABX Switchboard • Customer enquiries • Sole responsibility for open and closing venue. • Manage all bookings for personal trainers and consulting staff. • File contracts- both manual and electronic • General ordering of stock and maintaining a constant display.



City Automotive Group

• Receptionist

  • Jul 2007 - Jan 2008

  • Organise travel and business expenses • Organise meetings • Maintain diary • PABX Switchboard operation • General customer inquiries and service bookings • Maintain office supplies • File service cards • Monthly mail out and constant follow up calls to ensure customer satisfaction • Organise travel and business expenses • Organise meetings • Maintain diary • PABX Switchboard operation • General customer inquiries and service bookings • Maintain office supplies • File service cards • Monthly mail out and constant follow up calls to ensure customer satisfaction



Shooters Salloon Bar

• Venue Manager

  • Jun 2005 - Jul 2007

  • Deal with Government bodies such as liquor licensing departments • Ensure all services are opened and fully operational at scheduled times, standards are maintained throughout service • Deliver exceptional levels of customer care and satisfaction while ensuring a smooth handover of shifts • Maintain rostering of staff to ensure staff wage budgets and sales to labour ratios are maintained • Organise and deliver the induction and training of staff ensuring that staff have the skills to undertake their work safely and accurately • Monitor all tills, balance and secure cash and float access • Assess patrons numbers to ensure adequate levels of security and service members • Provide responsible service of alcohol • Oversee the recruitment of additional staff