Experience

The Village Inn

• 1 - 100 Employee

• Server

  • Jan 2023 - Present



Argyle Grill

• Fairport, New York, United States

• Lead Server

  • May 2021 - Feb 2023

  -Delivered food and beverages promptly to customers. -Trained new servers in policies, guest service standards, and best practices. -Supported team consistently, helping with hostess, food delivery and bussing needs. -Highlighted drinks, desserts, and other add-on items to ensure customer satisfaction and positive customer experience -Managed customer expectations, communicating realistic food preparation times and opinions on menu items. -Exceeded customer service expectations to earn positive feedback while operating in a high volume environment. Show less



Abercrombie & Fitch Co.

• United States
• Retail
• 700 & Above Employee

• Brand Representative

  • Sep 2019 - Feb 2022

  - Anticipated guests' needs and delivered exceptional service at every turn with focus on promoting brand-specific products. - Uncovered brand advocacy opportunities after engaging, educating, and befriending customers. - Answered common and advanced customer questions based on extensive knowledge of product, market and competitors. - Helped match customers to products with knowledge of current trends and direct feedback about individual preferences. - Anticipated guests' needs and delivered exceptional service at every turn with focus on promoting brand-specific products. - Uncovered brand advocacy opportunities after engaging, educating, and befriending customers. - Answered common and advanced customer questions based on extensive knowledge of product, market and competitors. - Helped match customers to products with knowledge of current trends and direct feedback about individual preferences.



Mr. Dominics

• United States

• Hostess

  • Jun 2016 - Sep 2019

  -Maintained accurate guest flow to maximize available tables and minimize wait times. -Created and managed seating charts to optimize station rotations. -Communicated with management and service staff to address customer needs and requests. -Captured repeat business consistently, going above and beyond to serve every customer. -Maintained accurate guest flow to maximize available tables and minimize wait times. -Created and managed seating charts to optimize station rotations. -Communicated with management and service staff to address customer needs and requests. -Captured repeat business consistently, going above and beyond to serve every customer.