Program Coordinator

• Apr 2022 - Present

• Designed, organized, and implemented the Five Stars - Restaurant Training & Empowerment Program funded through the Skills Development Fund via the Ministry of Labour, Training, and Skills Development.• Liaise with the Canadian Mental Health Association - Hamilton Branch, Ontario Tourism Education Corporation (OTEC), and Mohawk College Enterprise on the delivery and partnership of Five Stars.• Develop and deliver relevant training materials on employability and soft skills including Resume and Interview Preparation, Job Search Techniques, Employee-Employer Relations, Conflict Resolution, S.M.A.R.T Goals, Time Management, Resiliency, and Emotional Intelligence, Civility and Respect, and Money and Financial Literacy.• Instruct training and certifications on Service Excellence, Smart Serve, Food Safety, Disinfect Right, WHMIS, AODA, WHSA, emerit NOC Certified Line Cook Training, and Standard First Aid & CPR.• Produce and market promotional materials to bring in participants and local restaurant employers interested in the program.• Conduct interviews and intake of potential participants; ensure accurate information is provided and paperwork is efficiently filed in accordance with MLTSD and PATH guidelines.• Create and establish all required documentation needed to meet targets, gather information, and deliver the program in agreement with MLTSD and our partners. • Schedule and organize in-class training, requirements, and participant agreements prior to each cohort.• Outreach to community partners, service providers, and local restaurant employers.

Employment Coordinator

• Feb 2021 - Apr 2022

• Placed an average of 5 clients per month in employment achieving Ministry targets and organizational standards during my first year of employment• Employment counselling and coordination for individuals facing barriers to employment, particularly those who self-identify as having a disability• Coordinate client services with the Ontario Disability Support Program (ODSP) to provide inclusive and suitable support for clientele• Liaise and collaborate with a variety of community partners, and provide referrals to relevant services that support life stabilization• Implement strategies to help build confidence, overcome employment barriers and develop self-marketing techniques• Identify, cultivate and maintain connections with employers and community organizations in the private, public, and, and not-for-profit community

First Aid Instructor

• Aug 2022 - Present

Karaoke Host & Senior Server

• Aug 2019 - Sep 2022

Employment Counselor

• Jul 2020 - Feb 2021

• Supported job seekers through resume building, interview preparation, training, and coaching• Provided solutions-based 1-1 advising and counselling in the areas of job search, career decision making, or other identified employment needs • Supported job seekers through resume building, interview preparation, training, and coaching• Provided solutions-based 1-1 advising and counselling in the areas of job search, career decision making, or other identified employment needs

Case Manager

• Nov 2018 - Dec 2019

• Ensured clients received compassionate, non-judgmental and client-centered care• Provided intensive case management to one client while managing a small team of 4-5 people to ensure accurate and effective care was given • Collaborated with psychiatrists, speech-language pathologists, and other specialists to ensure accurate care was provided • Planned, implemented, and evaluated individualized, goal-centered, and specialized programs for clients • Ensured clients received compassionate, non-judgmental and client-centered care• Provided intensive case management to one client while managing a small team of 4-5 people to ensure accurate and effective care was given • Collaborated with psychiatrists, speech-language pathologists, and other specialists to ensure accurate care was provided • Planned, implemented, and evaluated individualized, goal-centered, and specialized programs for clients

Lead Server & Bartender

• Apr 2015 - Nov 2018

Hostess

• Jan 2014 - Aug 2014

After School Program Leader

• Sep 2013 - Jun 2014

• Facilitated a healthy eating and recreation after-school program for children• Resolved any conflicts between children in an efficient and acceptable manner that allowed all participants to communicate and collaborate to develop a solution• Encouraged participation to ensure an inclusive environment was maintained • Facilitated a healthy eating and recreation after-school program for children• Resolved any conflicts between children in an efficient and acceptable manner that allowed all participants to communicate and collaborate to develop a solution• Encouraged participation to ensure an inclusive environment was maintained

Crew Member

• Jan 2011 - Sep 2013

Newspaper Carrier

• Jan 2009 - Dec 2010