Experience

Friend Community Healthcare System

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Revenue Cycle Coordinator

  • Oct 2015 - Present

• Director of Finance

  • Aug 2016 - Jan 2018



Optimum Medical Management, LLC

• Account Manager

  • Jan 2014 - Nov 2014



The Physician Network

• Patient Account Representative

  • Apr 2012 - Jan 2014

  •Review accounts receivable billing reports•Educate practice staff on all billing processes•Research and resolve problems within the system•Work to resolve patient issues•Post insurance and self pay payments•Assist with new employment training•Maintain general knowledge of insurance claim payment processes•Medicare and Medicaid billing & verification of eligibility experience•Allscripts Practice Management software experience•Ensure patient confidentiality•Kronos Time Card Experience •Understand and demonstrate compliance with HIPAA regulations •Serve as a clinic contact for billing and insurance inquiries•Follow up on outstanding accounts receivable and collection balances•Generate credit balance reports and refund credits to patients and insurance•Maintain knowledge of insurance claim payment processes for the following insurances: • Aetna• BlueCross and BlueShield• Coventry• United Healthcare• Midlands Choice• Medicare• Medicaid• GEHA• Commercial Insurances

• Patient Account Representative

  • Apr 2012 - Jan 2014

  Review accounts receivable billing reportsEducate practice staff on all billing processesResearch and resolve problems within the computer systemWork to resolve all patient issuesPost insurance and self pay paymentsInsurance website and automated telephone system knowledgeMedicare and Medicaid billing & verification of eligibility experienceAllscripts Practice Management software experienceEnsure patient confidentialityKronos Time Card Experience Understand and demonstrate compliance with HIPAA regulations Serve as a clinic contact for billing and insurance inquiriesFollow up on outstanding accounts receivable and collection balancesGenerate credit balance reports and refund credits to patients and insuranceMaintain knowledge of insurance claim payment processesAetnaBlueCross and BlueShieldCoventryUnited Healthcare Midlands ChoiceMedicareMedicaid



Physio

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Patient Service Manager

  • Aug 2011 - Apr 2012

  •Coordinate patient appointments and scheduling•Follow up on patient accounts•Nextgen software experience•Provide exceptional customer service•Collect patient copayments and good faith payments•Obtain and enter accurate patient data, billing and insurance information•Answer and direct inquiries from patients, referral sources, payers and co-workers •Verify insurance eligibility and patient benefits to optimize reimbursement and customer satisfaction

• Patient Service Manager

  • Jul 2011 - Apr 2012

  Coordinate patient appointments and schedulingFollow up on patient accountsNextgen software experienceProvide exceptional customer serviceCollect patient copayments and good faith paymentsObtain and enter accurate patient data, billing and insurance informationAnswer and direct inquiries from patients, referral sources, payers and co-workers Verify insurance eligibility and patient benefits to optimize reimbursement and customer satisfactionTreasurer of Phi Sigma Tau, Crete, NE,; Responsible for managing the funds of the sorority· Collect member dues and maintain accurate financial recordsIn charge of funds given to charity organizations· Report financial status of the sorority· Disburse funds, pay bills, reconcile bank statements, and deposit funds



Doane University

• United States
• Higher Education
• 300 - 400 Employee

• Student Leadership Secretary/Office Assistant

  • Jan 2009 - Jan 2011

  Coordinate and design PowerPoint presentations for VP of Student Life and Office Coordinator· Provide friendly customer service· Reconcile receipts/bank statements· Plan and participate in orientation events· Coordinate & Prepare Student Activities Council Events (SAC)· Design and prepare the Newsletter monthly· Plan awards recognition ceremony Coordinate and design PowerPoint presentations for VP of Student Life and Office Coordinator· Provide friendly customer service· Reconcile receipts/bank statements· Plan and participate in orientation events· Coordinate & Prepare Student Activities Council Events (SAC)· Design and prepare the Newsletter monthly· Plan awards recognition ceremony



Shopko Pharmacy

• Pharmacy Technician

  • Feb 2010 - Nov 2010

  Provided Professional Customer ServiceArranged patient consultation with Pharmacist when needed Transacted all prescription and over-the-counter paymentsRetrieved prescription orders and selected the proper prescription container Provided Professional Customer ServiceArranged patient consultation with Pharmacist when needed Transacted all prescription and over-the-counter paymentsRetrieved prescription orders and selected the proper prescription container