Assistant Director, Alumni Engagement

• Mar 2022 - Present

Events & Catering Sales Manager

• Aug 2020 - Apr 2022

- Communicate directly with clients via face-to-face meetings, phone, and email - Discuss menu selection, create catering order forms, distribute contracts, accept payment - Coordinate private events including wedding rehearsals, ceremonies & receptions, class parties & reunions, anniversaries, company parties, retirement celebrations, celebrations of life, birthday parties, and much more - Plan major annual ticketed events including creating event descriptions, budgeting and determining ticket prices, selecting food and beverage, planning pieces of entertainment/animation, creating a marketing plan, creating and monitoring a registration website, creating seating charts, creating a theme/decoration plan, ordering and rental of all linen/equipment, managing a team of event staff to successfully execute the event - Create detailed timelines, animation plans, and risk management plans - Operate as the head of the department and oversee Event Manager, Event Captains, Event Staff - Create Departmental Operating Report weekly and present to CFO

Server

• May 2019 - Sep 2019

● Greet, serve, and communicate with customers ● Serve tables as large as 20 people ● Assist in planning and executing anniversary parties, work parties, banquets, etc. of 80+ people ● Have a detailed knowledge about the food and beverage available ● Greet, serve, and communicate with customers ● Serve tables as large as 20 people ● Assist in planning and executing anniversary parties, work parties, banquets, etc. of 80+ people ● Have a detailed knowledge about the food and beverage available

Event Staff Supervisor

• Aug 2018 - Sep 2019

● Serve as guests’ first impression at CMU events ● Provide exceptional customer service and assist guests with any needs ● Watch for emergencies and be the first responder ● Supervise and motivate a staff of 20-30 people ● Serve as guests’ first impression at CMU events ● Provide exceptional customer service and assist guests with any needs ● Watch for emergencies and be the first responder ● Supervise and motivate a staff of 20-30 people

Assistant to the Social Coordinator, Bartender

• Apr 2018 - Sep 2018

● Plan and execute “Jimmy Buffet” event, including graphic design of flyers, brochures, and posters ● Create promotional materials for golf leagues and special events ● Serve customers food and beverage ● Handle cash and make deposits ● Plan and execute “Jimmy Buffet” event, including graphic design of flyers, brochures, and posters ● Create promotional materials for golf leagues and special events ● Serve customers food and beverage ● Handle cash and make deposits

Shift Leader and Server

• May 2014 - Sep 2018

● Provide a professional and elaborate fine dining experience ● Plan for and serve large parties of up to 100 people (bridal showers, weddings, meetings) ● Be the shift leader and have accountability over the front-of-house staff ● Have a detailed knowledge about the food and beverage available ● Provide a professional and elaborate fine dining experience ● Plan for and serve large parties of up to 100 people (bridal showers, weddings, meetings) ● Be the shift leader and have accountability over the front-of-house staff ● Have a detailed knowledge about the food and beverage available

Guest Service

• Sep 2015 - Apr 2016

● Plan events including a wedding and a chorus performance ● Greet guests and sell tickets ● Use communication skills to serve food and beverage ● Clean auditoriums, lobby, and concession area ● Plan events including a wedding and a chorus performance ● Greet guests and sell tickets ● Use communication skills to serve food and beverage ● Clean auditoriums, lobby, and concession area

Server

• Aug 2014 - Feb 2015

● Greet and serve food and beverage to guests ● Use a Point of Sale system and handle cash ● Ensure customer satisfaction with service and food ● Handle serving breakfast, lunch, and dinner rushes with composure and positivity ● Greet and serve food and beverage to guests ● Use a Point of Sale system and handle cash ● Ensure customer satisfaction with service and food ● Handle serving breakfast, lunch, and dinner rushes with composure and positivity