Experience

Real Equity Management

• United States
• Real Estate
• 1 - 100 Employee

• Customer Service Manager

  • May 2022 - Present

  As the Customer Service Manager at Real Equity Management, I believe in open communication and excellent customer service at every customer level, both internal and external. As a member of the management team, I strive to provide a servant style leadership to my department. In my position I excel at de-escalation and conflict resolution. I manage stressful situations and work to find a solution that satisfies the customer while protecting company assets. This position is also instrumental in the annual turn process at many of our residential facilities.



Brookside

• United States
• 1 - 100 Employee

• Leasing Agent

  • Sep 2018 - Jun 2022

  My primary responsibility is to lease apartment spaces to potential residents. I give personal tours and present pricing. This is a sales position, so to be successful I need to determine what a client wants based on location, pricing, and amenities. I have worked at housing fairs as well as in Speakers Circle selling our units. My primary responsibility is to lease apartment spaces to potential residents. I give personal tours and present pricing. This is a sales position, so to be successful I need to determine what a client wants based on location, pricing, and amenities. I have worked at housing fairs as well as in Speakers Circle selling our units.



Marshalls Convenience Stores

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Jun 2018 - Aug 2018

  I primarily worked as a cashier, and in this position I was the last person the customer interacted with prior to leaving the store. It was important they leave with a smile on their face. This is a position that requires multi-tasking as you would be handling the purchase as well as answering the phone, all while interacting with the customer. This is a position that requires teamwork as we all had to be prepared to step in to other areas of the store when needed. I primarily worked as a cashier, and in this position I was the last person the customer interacted with prior to leaving the store. It was important they leave with a smile on their face. This is a position that requires multi-tasking as you would be handling the purchase as well as answering the phone, all while interacting with the customer. This is a position that requires teamwork as we all had to be prepared to step in to other areas of the store when needed.



CANTINA LAREDO RESTAURANTS, L.L.C.

• United States
• 1 - 100 Employee

• Hostess

  • Jun 2017 - Jan 2018

  As a hostess, it was my top priority to manage the front area which consisted of seating customers to maintain consistency for the server’s assigned area. I helped maintain the cleanliness of the restaurant as well. As a hostess, it was my top priority to manage the front area which consisted of seating customers to maintain consistency for the server’s assigned area. I helped maintain the cleanliness of the restaurant as well.



Aéropostale

• United States
• Retail
• 700 & Above Employee

• Retail Sales Specialist

  • Apr 2014 - Dec 2016

  As a sales associate it was my responsibility to cross sell various products in the store by working personally with customers and offering suggestions. I worked at the register and was responsible for cash handling procedures. I worked with merchandise flow by handling incoming merchandise and handling inventory. I was also an accessory specialist, responsible for maintaining displays that would be eye catching to customers. I handled opening and closing procedures. I also helped promote sales and special events by walking through the mall and handing out flyers and coupons to mall patrons.