Mackenzie Brooks

988 Crisis Counselor at Volunteers of America Western Washington
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Contact Information
us****@****om
(386) 825-5501
Location
Ames, Iowa, United States, US

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Credentials

  • Adult Mental Health First Aid
    National Council for Mental Wellbeing
    Apr, 2021
    - Oct, 2024

Experience

  • Volunteers of America Western Washington
    • United States
    • Health and Human Services
    • 100 - 200 Employee
    • 988 Crisis Counselor
      • Jul 2022 - Present

      • Provided crisis-counseling services via chat and text to people in a clear and succinct manner. • Completed risk assessment, safety planning, de-escalation, and follow-up requests with 988 chat/text visitors. • Developed the ability to stay levelheaded in high-stress situations. • Served as a mandated reporter in cases of suspected abuse or neglect, and also completed appropriate paperwork for police and CPS interventions. Contacted those agencies when necessary. • Provided visitors with appropriate resources and referrals. • Maintained accurate and detailed reports that were completed in real time. Show less

  • ARBOR PLACE, INC.
    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Prevention Coordinator
      • Dec 2019 - Jul 2022

      • Facilitated fun and engaging meetings while utilizing time management skills in order to manage multiple projects at once. • Worked with Microsoft applications (Word, Excel, and PowerPoint) in order to make educational and promotional materials. • Guided middle school students to determine community needs and empower them to create change. • Supported middle school students and fellow co-workers while setting appropriate professional boundaries. • Developed training presentations, pre and post-tests, supporting pamphlets, and educational activities on various topics such as drugs and mental health. • Reviewed results of pre and post-tests in order to determine the strength of the programs that we were providing. • Conducted extensive searches for effective evidence-based programs that could be implemented in our community. • Developed cultural awareness and sensitivity through various trainings provided by sources within and outside of Arbor Place Inc. Show less

  • Walmart
    • United States
    • Retail
    • 700 & Above Employee
    • Walmart Associate
      • Nov 2019 - Dec 2019

      • Made quick decisions in high stress situations in order to ensure efficiency and quality of performance. • Utilized customer service skills in order assist and satisfy the needs of customers. • Took initiative and learned new skills quickly. Note: I resigned from this position after two months because of the job offer I received from Arbor Place Inc. • Made quick decisions in high stress situations in order to ensure efficiency and quality of performance. • Utilized customer service skills in order assist and satisfy the needs of customers. • Took initiative and learned new skills quickly. Note: I resigned from this position after two months because of the job offer I received from Arbor Place Inc.

  • Wisconsin Early Autism Project
    • United States
    • Mental Health Care
    • 100 - 200 Employee
    • Behavioral Treatment Technician
      • May 2019 - Oct 2019

      • Adapted to the needs of various clients based on their strengths and goals. • Communicated between members of a client’s care team to determine the best treatment methods. • Followed procedures to ensure consistent programming between providers. • Adapted to the needs of various clients based on their strengths and goals. • Communicated between members of a client’s care team to determine the best treatment methods. • Followed procedures to ensure consistent programming between providers.

  • Bethel University
    • United States
    • Higher Education
    • 700 & Above Employee
    • STARS Caller
      • Sep 2018 - May 2019

      • Developed Phone etiquette skills in order to clearly communicate information over the phone to perspective students. • Developed Phone etiquette skills in order to clearly communicate information over the phone to perspective students.

  • ARBOR PLACE, INC.
    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Project Assistant
      • Oct 2015 - May 2018

      • Worked to implement prevention strategies in order to reduce drug and alcohol use in Dunn County. • Worked to implement prevention strategies in order to reduce drug and alcohol use in Dunn County.

Education

  • Walden University
    Master's degree, Social Work
    2023 -
  • University of Wisconsin-Stout
    Psychology, Clinical Psychology
    2019 - 2021
  • Bethel University
    Psychology, Clinical Psychology
    2018 - 2019
  • Menomonie High School
    High School Diploma
    2014 - 2018

Community

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