IT Specialist

• Jan 2020 - Present

-Conducts network administration, including but not limited to backup, security management, user account management, e-mail systems, Bank’s website, internet, and intranet access, Bank systems, and applications support. -Troubleshoots and assists with the resolution of failed network issues. -Maintain end-user accounts on networks and applications. -Ensures proper permissions are established within applications and network resources. -Assists with various IT projects including, a new communication system implementation, new employee onboarding management, and asset management. -Assists in Business Continuity Planning process and disaster recovery testing and documentation in preparation for audit. -Ensure that all backups of all servers are functioning correctly, and periodically test restores. -Must comply with all company policies and procedures, applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. -Install, configure, maintain and troubleshoot PCs, servers, and all other computer-related systems, devices, equipment, and software.

IT Support Specialist

• Jul 2015 - Dec 2019

-Meraki System Compliance Monitoring and Remediation -VMware -Implemented Visitor System Management -Support local and remote end users with multiple services including repairs -Building Windows and Mac OS X systems -AV setup -Assets management -Support/Configure Cisco Meraki Router - Cisco IP phone configuration including Cisco Jabber -Meraki System Compliance Monitoring and Remediation -VMware -Implemented Visitor System Management -Support local and remote end users with multiple services including repairs -Building Windows and Mac OS X systems -AV setup -Assets management -Support/Configure Cisco Meraki Router - Cisco IP phone configuration including Cisco Jabber

Mailling Management

• Jul 2013 - May 2015