Experience

Cultivate Advisors

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Outreach Manager

  • Aug 2021 - Present

  Handling of all inbound Marketing generated leads for the organization - 60% close rate for moving to the next stage of the Sales Funnel Developed and implemented a systematized process in HubSpot of handling of Marketing generated leads for the organization Creating and facilitating half-day workshops for CEOs/Founders on topics related but not limited to, Vision Development and Planning, Recruiting, and Sales Overseeing internal DEI Committee aiming to educate internally on intersectional issues in order to create an organization that can more effectively support external equity Show less



Jeni's Splendid Ice Creams

• United States
• Food and Beverage Manufacturing
• 200 - 300 Employee

• Shopkeeper (AKA Scoop Shop Manager)

  • May 2017 - Jul 2021

  Managed a team of between 9 – 27 employees while overseeing the daily operations of two locations Grew sales 13% year over year through an increased focus on providing premium customer service and engaging with neighboring organizations to drive business through joint promotions Provided feedback on and assisted in the execution of company-wide projects, including but not limited to a project that saw multi-million dollar revenue Hired, fired, and trained a team dedicated to providing the highest level of customer service to all clientele – saw growth to highest average tipped employees company-wide as a result Show less



BMW Financial Services

• Financial Services
• 1 - 100 Employee

• Retail Credit Analyst - Canada

  • Jan 2016 - Jan 2018

  Analyzed and interpreted consumer and business credit data in order to render credit decisions with a lending authority of $1MM CDNMitigated loss with the consistently lowest loss rate of all employees in the Credit Department, while still achieving the largest portfolio of booked contractsProfessionally communicated credit decisions to retailer and managed/enhanced Center relationshipsCross-functionally trained associates on Credit buying functions and assisted new buyers in a collaborative environment Show less

• Quality & Control Specialist

  • Jun 2015 - Jan 2016

  Managing risk by ensuring compliance with federal and provincial lending guidelinesNegotiating with retailers to determine acceptable documentationMaintaining and developing relationships with external partners through continued and immediate contact

• Senior Collections Specialist

  • Sep 2013 - Jun 2015

  Maintained the lowest charge off rate in the Collections and Account Management DepartmentFacilitated peer-to-peer coaching and mentoring Introduced new associates to the Canadian market and expanded upon training materialsProvided solutions while setting proper expectations with customers while explaining possible outcomes of breaking said arrangements