Experience

Karhoo

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Operational Finance Senior Specialist

  • May 2022 - Present

  - Performing cash reconciliation on a daily basis; - Preparing ad-hoc financial reports; - Regular analysis of customer’s accounts balances, data analyzing; - Daily cooperation with Demand Partners, internal teams (e.g. Marketplace Team, IT, Sales) and external stakeholders; - Preparing the end-to-end financial reporting, revenue summary, profit and loss, AR/AP balance if needed; - Monitoring payment flow: from the customer funds capture to the pay-out to service providers; -… Show more - Performing cash reconciliation on a daily basis; - Preparing ad-hoc financial reports; - Regular analysis of customer’s accounts balances, data analyzing; - Daily cooperation with Demand Partners, internal teams (e.g. Marketplace Team, IT, Sales) and external stakeholders; - Preparing the end-to-end financial reporting, revenue summary, profit and loss, AR/AP balance if needed; - Monitoring payment flow: from the customer funds capture to the pay-out to service providers; - Validation of customer’s disputes and complaints; - Analysing data and information of the portfolio of end-customers, identifying the root causes of debts and open credits, implementing plans of solutions; - Maintaining good relationship with the customers; - Daily cooperation with the AP Team in order to secure cash flow; - Identifying issues, analyzing information and providing solutions to problems. Show less - Performing cash reconciliation on a daily basis; - Preparing ad-hoc financial reports; - Regular analysis of customer’s accounts balances, data analyzing; - Daily cooperation with Demand Partners, internal teams (e.g. Marketplace Team, IT, Sales) and external stakeholders; - Preparing the end-to-end financial reporting, revenue summary, profit and loss, AR/AP balance if needed; - Monitoring payment flow: from the customer funds capture to the pay-out to service providers; -… Show more - Performing cash reconciliation on a daily basis; - Preparing ad-hoc financial reports; - Regular analysis of customer’s accounts balances, data analyzing; - Daily cooperation with Demand Partners, internal teams (e.g. Marketplace Team, IT, Sales) and external stakeholders; - Preparing the end-to-end financial reporting, revenue summary, profit and loss, AR/AP balance if needed; - Monitoring payment flow: from the customer funds capture to the pay-out to service providers; - Validation of customer’s disputes and complaints; - Analysing data and information of the portfolio of end-customers, identifying the root causes of debts and open credits, implementing plans of solutions; - Maintaining good relationship with the customers; - Daily cooperation with the AP Team in order to secure cash flow; - Identifying issues, analyzing information and providing solutions to problems. Show less



Zendesk

• Software Development
• 700 & Above Employee

• Senior AR Specialist

  • Jul 2021 - Apr 2022

  - Reconciliation of customer's account, identifying the root causes of debts and open credits, implementing plans of solutions, collecting the funds; - Monitoring accounts for compliance with established payment plans and flagged non-compliances. - Counseling debtors on payment options and arranging installment agreements. - Managing post-petition payments for bankruptcy cases and working with legal departments to determine appropriate proceedings. - Delivering exceptional customer… Show more - Reconciliation of customer's account, identifying the root causes of debts and open credits, implementing plans of solutions, collecting the funds; - Monitoring accounts for compliance with established payment plans and flagged non-compliances. - Counseling debtors on payment options and arranging installment agreements. - Managing post-petition payments for bankruptcy cases and working with legal departments to determine appropriate proceedings. - Delivering exceptional customer service on collection calls and maintaining calm and professional demeanor. - Recording all information regarding financial status of customers. Show less - Reconciliation of customer's account, identifying the root causes of debts and open credits, implementing plans of solutions, collecting the funds; - Monitoring accounts for compliance with established payment plans and flagged non-compliances. - Counseling debtors on payment options and arranging installment agreements. - Managing post-petition payments for bankruptcy cases and working with legal departments to determine appropriate proceedings. - Delivering exceptional customer… Show more - Reconciliation of customer's account, identifying the root causes of debts and open credits, implementing plans of solutions, collecting the funds; - Monitoring accounts for compliance with established payment plans and flagged non-compliances. - Counseling debtors on payment options and arranging installment agreements. - Managing post-petition payments for bankruptcy cases and working with legal departments to determine appropriate proceedings. - Delivering exceptional customer service on collection calls and maintaining calm and professional demeanor. - Recording all information regarding financial status of customers. Show less



Kimberly-Clark

• United States
• Manufacturing
• 700 & Above Employee

• O2C Senior Collections Specialist

  • Jun 2020 - Jun 2021

  AR Specialist on UK Market: - Being a process expert and coordinator of the assigned global accounts; - Working closely with Accounts Payable, Pricing and Rebates, Sales, Customer Service and other parties if needed to identify and resolve AR issues; - Daily work with EDI/Vendor portals - obtaining remittances, raising disputes, reviewing contract agreement etc. - Working on standardization and unification of the global account process; - Reconciliation of customer's account… Show more AR Specialist on UK Market: - Being a process expert and coordinator of the assigned global accounts; - Working closely with Accounts Payable, Pricing and Rebates, Sales, Customer Service and other parties if needed to identify and resolve AR issues; - Daily work with EDI/Vendor portals - obtaining remittances, raising disputes, reviewing contract agreement etc. - Working on standardization and unification of the global account process; - Reconciliation of customer's account including analysis of customer's deductions, incorrect postings etc. - Maintaining and developing relationships with both internal and External Clients, including: - Reaching out to the end-customers in order to collect payment; - Analyzing data or information of the portfolio of end-customers, identifying the root causes of debts and open credits, implementing plans of solutions; - Monitoring, maintaining and reconciling assigned accounts in the portfolio, proposing write-offs, focusing on maintaining low balance of debts - Coordination of query handling throughout OTC; - Focused on DSO; - Maintenance of good relationship with the UK customers. Show less AR Specialist on UK Market: - Being a process expert and coordinator of the assigned global accounts; - Working closely with Accounts Payable, Pricing and Rebates, Sales, Customer Service and other parties if needed to identify and resolve AR issues; - Daily work with EDI/Vendor portals - obtaining remittances, raising disputes, reviewing contract agreement etc. - Working on standardization and unification of the global account process; - Reconciliation of customer's account… Show more AR Specialist on UK Market: - Being a process expert and coordinator of the assigned global accounts; - Working closely with Accounts Payable, Pricing and Rebates, Sales, Customer Service and other parties if needed to identify and resolve AR issues; - Daily work with EDI/Vendor portals - obtaining remittances, raising disputes, reviewing contract agreement etc. - Working on standardization and unification of the global account process; - Reconciliation of customer's account including analysis of customer's deductions, incorrect postings etc. - Maintaining and developing relationships with both internal and External Clients, including: - Reaching out to the end-customers in order to collect payment; - Analyzing data or information of the portfolio of end-customers, identifying the root causes of debts and open credits, implementing plans of solutions; - Monitoring, maintaining and reconciling assigned accounts in the portfolio, proposing write-offs, focusing on maintaining low balance of debts - Coordination of query handling throughout OTC; - Focused on DSO; - Maintenance of good relationship with the UK customers. Show less



Shell Energy

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Collections Support Analyst

  • Jul 2019 - May 2020

  Working for one of the biggest energy suppliers in Great Britain. Responsibilities: data analysis, cash collections (sending emails, texting and calling the Customers), performing account's reconciliations, negotiating payment plans and terms, setting up Direct Debits, solving and fixing billing issues, performing ad-hoc billings and statements, cooperation with internal teams (e.g. Prepayment, Digital, Customer Service, Metering) as well as outside debt recovery agencies (e.g. Resolvecall,… Show more Working for one of the biggest energy suppliers in Great Britain. Responsibilities: data analysis, cash collections (sending emails, texting and calling the Customers), performing account's reconciliations, negotiating payment plans and terms, setting up Direct Debits, solving and fixing billing issues, performing ad-hoc billings and statements, cooperation with internal teams (e.g. Prepayment, Digital, Customer Service, Metering) as well as outside debt recovery agencies (e.g. Resolvecall, ShakespeareMartineau), raising tickets in Zendesk and Jira, perparing manual statements. Maintaining positive approach to individual Customers in order to fully understand their needs and find out the best possible way of assistance Show less Working for one of the biggest energy suppliers in Great Britain. Responsibilities: data analysis, cash collections (sending emails, texting and calling the Customers), performing account's reconciliations, negotiating payment plans and terms, setting up Direct Debits, solving and fixing billing issues, performing ad-hoc billings and statements, cooperation with internal teams (e.g. Prepayment, Digital, Customer Service, Metering) as well as outside debt recovery agencies (e.g. Resolvecall,… Show more Working for one of the biggest energy suppliers in Great Britain. Responsibilities: data analysis, cash collections (sending emails, texting and calling the Customers), performing account's reconciliations, negotiating payment plans and terms, setting up Direct Debits, solving and fixing billing issues, performing ad-hoc billings and statements, cooperation with internal teams (e.g. Prepayment, Digital, Customer Service, Metering) as well as outside debt recovery agencies (e.g. Resolvecall, ShakespeareMartineau), raising tickets in Zendesk and Jira, perparing manual statements. Maintaining positive approach to individual Customers in order to fully understand their needs and find out the best possible way of assistance Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Collections Analyst

  • Jan 2018 - Jun 2019

  Responsible for performing cash collection activities for the most recognizable global search engine, ensuring that customer debts are collected in line with contracted payment terms; Reconciliation of customer's accounts to identify unresolved/unpaid open items and investigate payment discrepancy reasons; Making proactive and reactive calls to predefined customers in order to avoid potential disputes and meet customer's expectations; Maintaining strong personal relationships with… Show more Responsible for performing cash collection activities for the most recognizable global search engine, ensuring that customer debts are collected in line with contracted payment terms; Reconciliation of customer's accounts to identify unresolved/unpaid open items and investigate payment discrepancy reasons; Making proactive and reactive calls to predefined customers in order to avoid potential disputes and meet customer's expectations; Maintaining strong personal relationships with Customers and Google sales representatives and continually seeking ways to improve customer satisfaction and communication; Daily cooperation with other internal teams in order to resolve invoice disputes and payment application cases effectively and in a timely manner. Show less Responsible for performing cash collection activities for the most recognizable global search engine, ensuring that customer debts are collected in line with contracted payment terms; Reconciliation of customer's accounts to identify unresolved/unpaid open items and investigate payment discrepancy reasons; Making proactive and reactive calls to predefined customers in order to avoid potential disputes and meet customer's expectations; Maintaining strong personal relationships with… Show more Responsible for performing cash collection activities for the most recognizable global search engine, ensuring that customer debts are collected in line with contracted payment terms; Reconciliation of customer's accounts to identify unresolved/unpaid open items and investigate payment discrepancy reasons; Making proactive and reactive calls to predefined customers in order to avoid potential disputes and meet customer's expectations; Maintaining strong personal relationships with Customers and Google sales representatives and continually seeking ways to improve customer satisfaction and communication; Daily cooperation with other internal teams in order to resolve invoice disputes and payment application cases effectively and in a timely manner. Show less



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Credit and Collection Analyst

  • Jun 2017 - Dec 2017

  Collection of outstanding balances for large brokers within pre-established deadlines on behalf of global insurer (sending notices, making and answering phone calls from customers, composing business e-mails, monitoring customer's accounts); Reconciliation of client's disputes, analysis of payment history and providing resolution on outstanding balances; Review of monthly receivables, providing ad-hoc statements, resolving unassigned cash & payment discrepancies; Customer Care… Show more Collection of outstanding balances for large brokers within pre-established deadlines on behalf of global insurer (sending notices, making and answering phone calls from customers, composing business e-mails, monitoring customer's accounts); Reconciliation of client's disputes, analysis of payment history and providing resolution on outstanding balances; Review of monthly receivables, providing ad-hoc statements, resolving unassigned cash & payment discrepancies; Customer Care Service (responding to emails and phone calls from customer as member of front line team, daily cooperation with several business units). Show less Collection of outstanding balances for large brokers within pre-established deadlines on behalf of global insurer (sending notices, making and answering phone calls from customers, composing business e-mails, monitoring customer's accounts); Reconciliation of client's disputes, analysis of payment history and providing resolution on outstanding balances; Review of monthly receivables, providing ad-hoc statements, resolving unassigned cash & payment discrepancies; Customer Care… Show more Collection of outstanding balances for large brokers within pre-established deadlines on behalf of global insurer (sending notices, making and answering phone calls from customers, composing business e-mails, monitoring customer's accounts); Reconciliation of client's disputes, analysis of payment history and providing resolution on outstanding balances; Review of monthly receivables, providing ad-hoc statements, resolving unassigned cash & payment discrepancies; Customer Care Service (responding to emails and phone calls from customer as member of front line team, daily cooperation with several business units). Show less