Dealer Network Development Manager

• Jan 2022 - Present

Area Sales Manager

• Aug 2019 - Jan 2022

Managing Director - Driver Polska; Retail Manager - Pirelli Polska

• Jan 2018 - Jul 2019

Key Account Manager Car Dealers Poland and Baltic Market

• Dec 2016 - Jan 2018

Dealer Network Manager Poland

• Sep 2013 - Nov 2016

- Responsible for network strategy, market coverage and brand market share (50 outlets)- Analysis of Geo Marketing, market potential, quality results- Network prospecting, negotiations with candidates, signing dealer agreements- Dealer standards supervision- Dealer implementation processes management- Responsible for dealer standards and New Retail Concept implementation- Continuously monitoring dealer quality and sales performance; develop corrective actions- Coordinating of Dealer Performance Improvement program - Coordinating and follow up legal issues Show less

Aftersales Service Marketing Section Manager

• Apr 2013 - Sep 2013

- Interactive Reception project implementation in Dealer network- Menu Pricing project coordination- Dealer Aftersales marketing activity coordination and support- Service Marketing Campaigns implementation and coordination- Service Marketing reserch- Aftersales Field team support

Aftersales Performance Manager

• Sep 2008 - Apr 2013

- Dealer parts and accessories sales performance management- P&A sales targets realization- After sales dealer quality management- Dealer after sales standards coordination- Forecast dealers sales performance- Manage workshop efficiency & effectiveness- Manage special service project implementation with the dealerships- Support product launches and special campaigns (e.g. summer campaign, winter campaign)- Promotion of associated business (extended warranty contracts, service contracts)- Liaising between dealers and NSCEE related departments - Dealer support on various Aftersales issues Show less

Helpdesk Logistics Support

• Nov 2005 - Sep 2008

- Implementation NSCEE logistics on Polish Market- Creating operational procedures- Liaising between Nissan Europe and GEFCO (logistics operator)- Spare Parts and Accessories logistics process handling - Liaising between dealers and warehouse (NMPC, 3PL) - Liaising between dealers and NSCEE related departments - Parts claims process managing - Dealer support parts pricing - Dealer support on parts inquiries (part number selection, logistics) - New dealer implementation process handling and training (logistics point of view) - Warehouse controlling and reporting- Inventory stock management support, scrap and buyback support, inventory count- Parts system (NAPS) problem management and monitoring Show less

Customer Service

• Nov 2004 - Nov 2005

- Solving all types of customer complaints - Liaising between customers and Dealers - Solving all types of customer complaints - Liaising between customers and Dealers