Maciej Surmacz
Billing Data & Process Manager at PrePayPower- Claim this Profile
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Polish Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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Lean Six Sigma Green Belt
Process Management International (PMI)Dec, 2017- Nov, 2024 -
PRINCE2 Foundation Certificate
PEOPLECERTApr, 2015- Nov, 2024 -
PRINCE2 Registered Practitioner Certificate
PEOPLECERTApr, 2015- Nov, 2024
Experience
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PrepayPower
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Ireland
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Utilities
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200 - 300 Employee
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Billing Data & Process Manager
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Jul 2018 - Present
I report to the Head of Revenue Protection & Billing Operations. My role requires a forward thinking and analytical approach in order to analyze and simplify complex metering data, create business insights for senior management from that analysis, and put in place the processes necessary to accurately invoice customers using that data. Key Responsibilities • Management and analysis of complex electricity billing data, using and improving upon existing internal systems to ensure exceptions… Show more I report to the Head of Revenue Protection & Billing Operations. My role requires a forward thinking and analytical approach in order to analyze and simplify complex metering data, create business insights for senior management from that analysis, and put in place the processes necessary to accurately invoice customers using that data. Key Responsibilities • Management and analysis of complex electricity billing data, using and improving upon existing internal systems to ensure exceptions are actioned swiftly and invoices are issued accurately. • Management of gas metering/billing data, Identifying discrepancies in consumption and managing the process to ensure Invoices are issued accurately. • Alignment of customer consumption data with network operator consumption charges and reporting accurately on a weekly/monthly Basis. • Develop Business insights from metering/consumption data and create reporting for senior management to aid in future business decisions. • Full responsibility for the content, compliance and issuing of Gas & Electricity customer annual statements • Liaising with Development & Regulation Teams, you will take the lead on any process improvement projects relating to Billing. • Manage, monitor & mentor a team of billing analysts, promoting development & maximising staff retention. • Lead on the set up of the billing function for any new markets the company may enter into in the future. Show less I report to the Head of Revenue Protection & Billing Operations. My role requires a forward thinking and analytical approach in order to analyze and simplify complex metering data, create business insights for senior management from that analysis, and put in place the processes necessary to accurately invoice customers using that data. Key Responsibilities • Management and analysis of complex electricity billing data, using and improving upon existing internal systems to ensure exceptions… Show more I report to the Head of Revenue Protection & Billing Operations. My role requires a forward thinking and analytical approach in order to analyze and simplify complex metering data, create business insights for senior management from that analysis, and put in place the processes necessary to accurately invoice customers using that data. Key Responsibilities • Management and analysis of complex electricity billing data, using and improving upon existing internal systems to ensure exceptions are actioned swiftly and invoices are issued accurately. • Management of gas metering/billing data, Identifying discrepancies in consumption and managing the process to ensure Invoices are issued accurately. • Alignment of customer consumption data with network operator consumption charges and reporting accurately on a weekly/monthly Basis. • Develop Business insights from metering/consumption data and create reporting for senior management to aid in future business decisions. • Full responsibility for the content, compliance and issuing of Gas & Electricity customer annual statements • Liaising with Development & Regulation Teams, you will take the lead on any process improvement projects relating to Billing. • Manage, monitor & mentor a team of billing analysts, promoting development & maximising staff retention. • Lead on the set up of the billing function for any new markets the company may enter into in the future. Show less
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SSE Airtricity
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Ireland
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Utilities
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400 - 500 Employee
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Commercial Billing Manager
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Jul 2008 - Jul 2018
I manage the Complex Billing Team to provide regular management information on billing performance and improve customer satisfaction. I monitor the achievement against targets of the staff and I take steps to improve performance where necessary. I manage and coach the staff members to develop their skills and ensure that their actions are supportive of the Departments aims. I facilitate efficient and flexible response to operational issues and queries surrounding system functionality and… Show more I manage the Complex Billing Team to provide regular management information on billing performance and improve customer satisfaction. I monitor the achievement against targets of the staff and I take steps to improve performance where necessary. I manage and coach the staff members to develop their skills and ensure that their actions are supportive of the Departments aims. I facilitate efficient and flexible response to operational issues and queries surrounding system functionality and departmental processes. I work closely with the Development Team to improve the performance of the billing system.
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Billing Team Leader
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Oct 2007 - Jul 2008
As the Team Leader I managed the team of 10 people. I was responsible for coaching and managing the members of the team in order to delivery the satisfactory product to the customer which is the invoice. I looked after the team performance, I made sure the business processes are followed. I managed the team to fulfil the SLAs. I delegated the daily workload and ensure all tasks are correctly actioned. My key responsibilities include: • Delegating the workload • Running random quality… Show more As the Team Leader I managed the team of 10 people. I was responsible for coaching and managing the members of the team in order to delivery the satisfactory product to the customer which is the invoice. I looked after the team performance, I made sure the business processes are followed. I managed the team to fulfil the SLAs. I delegated the daily workload and ensure all tasks are correctly actioned. My key responsibilities include: • Delegating the workload • Running random quality check as unbilled report • Highlighting areas where process can be improve
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Billing Assistant
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Oct 2006 - Oct 2007
I worked for group billing team, which take care of multisite and commercial customers. My main responsibilities covered review stop billing queues caused by all reads that are prevented from passing through validation rules. I updated tariffs and discounts where applicable. I worked closely with supply team to ensure processes are followed correctly. I produced monthly reports to our biggest clients. I also participated in two projects that helped to improve the overall performance of our… Show more I worked for group billing team, which take care of multisite and commercial customers. My main responsibilities covered review stop billing queues caused by all reads that are prevented from passing through validation rules. I updated tariffs and discounts where applicable. I worked closely with supply team to ensure processes are followed correctly. I produced monthly reports to our biggest clients. I also participated in two projects that helped to improve the overall performance of our team. My key responsibilities include: • Clearing stop billing queues • Ensuring all the customers are on correct price plan • Producing monthly reports to the clients
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Senior Billing Administrator
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2004 - 2006
I was working for AOL Germany market since March 2006, previously I used to work for AOL UK and AOL France markets. My duties included: the quality check of other members of my team, providing support and training. I used to monitor the performance levels within the team and mentor individual employees. I was allocating and controlling the workload on the daily basis. I was also maintaining the amount of work according to Service Level Agreement with the client. What is more, I used to report… Show more I was working for AOL Germany market since March 2006, previously I used to work for AOL UK and AOL France markets. My duties included: the quality check of other members of my team, providing support and training. I used to monitor the performance levels within the team and mentor individual employees. I was allocating and controlling the workload on the daily basis. I was also maintaining the amount of work according to Service Level Agreement with the client. What is more, I used to report on daily units processed and unapplied cash figures. My key responsibilities include: • Managing the team of six people • Ensuring SLA is fulfilled • Operating FIAS and CRIS systems • Updating statistics and reports for the management Show less I was working for AOL Germany market since March 2006, previously I used to work for AOL UK and AOL France markets. My duties included: the quality check of other members of my team, providing support and training. I used to monitor the performance levels within the team and mentor individual employees. I was allocating and controlling the workload on the daily basis. I was also maintaining the amount of work according to Service Level Agreement with the client. What is more, I used to report… Show more I was working for AOL Germany market since March 2006, previously I used to work for AOL UK and AOL France markets. My duties included: the quality check of other members of my team, providing support and training. I used to monitor the performance levels within the team and mentor individual employees. I was allocating and controlling the workload on the daily basis. I was also maintaining the amount of work according to Service Level Agreement with the client. What is more, I used to report on daily units processed and unapplied cash figures. My key responsibilities include: • Managing the team of six people • Ensuring SLA is fulfilled • Operating FIAS and CRIS systems • Updating statistics and reports for the management Show less
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Education
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1999 - 2004
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie
Master's degree, Marketing and Management in Heavy Industry -
1994 - 1998
II Liceum Ogolnoksztalcace w Mielcu
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