Experience

MAAX BATH

• Canada
• Manufacturing
• 200 - 300 Employee

• Customer Care Advisor

  • Jun 2018 - Present

  Analyzing purchase orders, providing consumer advise, assisting in ordering process Working with internal and external departments to provide up to date shipment information Analyzing purchase orders, providing consumer advise, assisting in ordering process Working with internal and external departments to provide up to date shipment information



Woodforest National Bank

• United States
• Banking
• 700 & Above Employee

• Retail Banker II

  • Mar 2018 - Jun 2018

  Providing a positive banking experience to members, informing customers of account transactions. Tending funds, handling deposits, withdrawals, money order requests, cashier’s checks. Informing customers of other products and services to best meet their banking needs. Working as a team to efficiently open/close business daily. Providing a positive banking experience to members, informing customers of account transactions. Tending funds, handling deposits, withdrawals, money order requests, cashier’s checks. Informing customers of other products and services to best meet their banking needs. Working as a team to efficiently open/close business daily.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Customer Relations Manager

  • Oct 2016 - Oct 2017

  Managing complex and delicate situations, providing most efficient and effective solution to consumers. Upholding an understanding and emphatic attitude to ensure proper handling of consumer concerns. Providing first call resolution, making educated judgements to best serve and compensate customers. Following up customer complaints and feedback, ensuring all needs are met. Reaching out to other departments such as consumer fraud, credit disputes and rewards department to best assist customers.Providing solutions and expertise to customer service agents. Providing daily written and verbal feedback to agents. Working closely with unit manager to improve goals and tactics. Offering new ideas and strategies to best meet monthly goals and encourage a positive work environment. Assisting team with adhering to schedules, customer service satisfaction needs, and best practices. Assisting with new hire curriculum and training. Ensuring proper new employee transition with one-on-one meetings. Show less