Machayla Fortin

Fresh Connect Cardholder Success Manager at About Fresh
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US
Languages
  • English -

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Experience

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Fresh Connect Cardholder Success Manager
      • Apr 2022 - Present

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Senior Hotline Manager
      • Dec 2019 - Nov 2021

      - Oversaw the activities and functions of Hunger Free Colorado's bilingual and statewide Food Resource Hotline.- Managed a diverse team of 12 individuals, cultivating a high performance and inclusive environment. Worked to support and develop team members through 1-1 coaching and a collaborative team culture. - Managed a strong team that concentrated on expanding the use of local food resources and federally funded nutrition assistance programs, with a heavy focus on the Supplemental Nutrition Assistance Program (SNAP). - Worked in partnership with state/local government agencies, medical partners and community-based organizations to determine the best way to serve that community’s needs for SNAP enrollment. Show less

    • Food Assistance Program Coordinator
      • Jun 2018 - Dec 2019

    • Food Assistance Navigator I and II
      • Nov 2016 - Jun 2018

      - Answered hotline calls on a multi-line phone system, in a professional manner, while tracking all customers in Salesforce database- Screened callers for SNAP and other federally funded nutrition assistance programs eligibility; and then assisting eligible callers apply for benefits - Provided referrals to food pantries, free meal sites, WIC clinics, and other food assistance programs

    • Hospitals and Health Care
    • 300 - 400 Employee
    • Nutrition Educator
      • Jul 2015 - Sep 2016

      Florida Department of Health in Orange County - Responsible for providing relevant and individualized nutrition education in areas of infant, childhood, prenatal, postnatal, and breastfeeding nutrition - Documented, developed, evaluated, and revised nutrition care plans and health goals for clients at high nutritional risk - Supported the expansion and maintenance of healthful nutrition practices in the community with personalized care and educational materials Florida Department of Health in Orange County - Responsible for providing relevant and individualized nutrition education in areas of infant, childhood, prenatal, postnatal, and breastfeeding nutrition - Documented, developed, evaluated, and revised nutrition care plans and health goals for clients at high nutritional risk - Supported the expansion and maintenance of healthful nutrition practices in the community with personalized care and educational materials

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Nutrition Research Assistant
      • Jul 2014 - Sep 2016

      The Translational Research Institute for Metabolism and Diabetes - Responsible for nutrition related duties with regard to on-going and upcoming case study participant’s dietary needs based upon protocol instruction - Assisted with the design and implementation of research proposals, procedures, protocols - Contributed to the effort of developing new methods to diagnose, treat, and prevent diabetes, obesity, and cardiovascular complications The Translational Research Institute for Metabolism and Diabetes - Responsible for nutrition related duties with regard to on-going and upcoming case study participant’s dietary needs based upon protocol instruction - Assisted with the design and implementation of research proposals, procedures, protocols - Contributed to the effort of developing new methods to diagnose, treat, and prevent diabetes, obesity, and cardiovascular complications

    • United States
    • Medical Practices
    • Chiropractic Assistant
      • Nov 2014 - Feb 2015

      - Managed and organized patient files, while keeping the office running efficiently - Attended to all patient needs, and performed medical therapies, such as electrical stimulation and ultrasound, as directed by the Doctor - Managed and organized patient files, while keeping the office running efficiently - Attended to all patient needs, and performed medical therapies, such as electrical stimulation and ultrasound, as directed by the Doctor

    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Sales Associate
      • May 2014 - Oct 2014

      - Demonstrate strong communication and teamwork skills with coworkers - Maintain superb customer service by greeting guests, setting appointments, and answering calls - Demonstrate strong communication and teamwork skills with coworkers - Maintain superb customer service by greeting guests, setting appointments, and answering calls

    • Engagement CA / Outreach Coordinator
      • Jan 2014 - Apr 2014

      - Patient education and engagement to increase involvement in office events and health mission - Health promotion by developing outreach content and managing HFC social media venues - Event management, marketing, and sales support for Maximized Living; promoting the scientifically based holistic process to health - Patient education and engagement to increase involvement in office events and health mission - Health promotion by developing outreach content and managing HFC social media venues - Event management, marketing, and sales support for Maximized Living; promoting the scientifically based holistic process to health

    • United States
    • Government Administration
    • 300 - 400 Employee
    • Intern - Health Promotion and Wellness Team
      • May 2013 - Aug 2013

      - Interned for the DOH's Initiative for a Healthy Weight with the mission of addressing and preventing overweight and obesity. - Generated a new quarterly Healthy Places Learning Collaborative Newsletter. - Explored how public health programs and policies impact health outcomes of Rhode Islanders. - Interned for the DOH's Initiative for a Healthy Weight with the mission of addressing and preventing overweight and obesity. - Generated a new quarterly Healthy Places Learning Collaborative Newsletter. - Explored how public health programs and policies impact health outcomes of Rhode Islanders.

    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Admin Office Clerk
      • Jul 2007 - Aug 2013

      - Contributed to EHR (eCW) projects for Medical Records and Clinical Affairs departments including data entry of lab results and the creation of peer review audits. - Created original web page content and design of health information for patient education. - Processed hospital notifications: interpreting documents and initiating telephone templates for nurse follow-up. - Contributed to EHR (eCW) projects for Medical Records and Clinical Affairs departments including data entry of lab results and the creation of peer review audits. - Created original web page content and design of health information for patient education. - Processed hospital notifications: interpreting documents and initiating telephone templates for nurse follow-up.

    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Sales Associate
      • Sep 2011 - May 2013

      - Provided friendly service and attended to customer needs. - Demonstrated strong communication and teamwork skills with coworkers. - Managed a cash register and processed payments. - Provided friendly service and attended to customer needs. - Demonstrated strong communication and teamwork skills with coworkers. - Managed a cash register and processed payments.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Intern - Office of Health Education and Promotion
      • Sep 2012 - Dec 2012

      - Interned in the campus's Health Services with the Nutrition Counselor. - Designed new informational handouts for college students on nutrition topics. - Assisted the facilitation of group sessions on mindful eating. - Interned in the campus's Health Services with the Nutrition Counselor. - Designed new informational handouts for college students on nutrition topics. - Assisted the facilitation of group sessions on mindful eating.

Education

  • Cornell University
    Human Resources Essentials Certificate, Human Resources Management/Personnel Administration, General
    2021 - 2022
  • University of New Hampshire
    Bachelor of Science (BS) Nutrition and Wellness, Foods, Nutrition, and Wellness Studies, General
    2009 - 2013

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