Machayla Fortin
Fresh Connect Cardholder Success Manager at About Fresh- Claim this Profile
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English -
Topline Score
Bio
Experience
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About Fresh
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Fresh Connect Cardholder Success Manager
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Apr 2022 - Present
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Hunger Free Colorado
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United States
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Non-profit Organizations
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1 - 100 Employee
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Senior Hotline Manager
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Dec 2019 - Nov 2021
- Oversaw the activities and functions of Hunger Free Colorado's bilingual and statewide Food Resource Hotline.- Managed a diverse team of 12 individuals, cultivating a high performance and inclusive environment. Worked to support and develop team members through 1-1 coaching and a collaborative team culture. - Managed a strong team that concentrated on expanding the use of local food resources and federally funded nutrition assistance programs, with a heavy focus on the Supplemental Nutrition Assistance Program (SNAP). - Worked in partnership with state/local government agencies, medical partners and community-based organizations to determine the best way to serve that community’s needs for SNAP enrollment. Show less
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Food Assistance Program Coordinator
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Jun 2018 - Dec 2019
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Food Assistance Navigator I and II
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Nov 2016 - Jun 2018
- Answered hotline calls on a multi-line phone system, in a professional manner, while tracking all customers in Salesforce database- Screened callers for SNAP and other federally funded nutrition assistance programs eligibility; and then assisting eligible callers apply for benefits - Provided referrals to food pantries, free meal sites, WIC clinics, and other food assistance programs
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WIC
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Hospitals and Health Care
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300 - 400 Employee
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Nutrition Educator
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Jul 2015 - Sep 2016
Florida Department of Health in Orange County - Responsible for providing relevant and individualized nutrition education in areas of infant, childhood, prenatal, postnatal, and breastfeeding nutrition - Documented, developed, evaluated, and revised nutrition care plans and health goals for clients at high nutritional risk - Supported the expansion and maintenance of healthful nutrition practices in the community with personalized care and educational materials Florida Department of Health in Orange County - Responsible for providing relevant and individualized nutrition education in areas of infant, childhood, prenatal, postnatal, and breastfeeding nutrition - Documented, developed, evaluated, and revised nutrition care plans and health goals for clients at high nutritional risk - Supported the expansion and maintenance of healthful nutrition practices in the community with personalized care and educational materials
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Florida Hospital
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United States
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Hospitals and Health Care
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700 & Above Employee
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Nutrition Research Assistant
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Jul 2014 - Sep 2016
The Translational Research Institute for Metabolism and Diabetes - Responsible for nutrition related duties with regard to on-going and upcoming case study participant’s dietary needs based upon protocol instruction - Assisted with the design and implementation of research proposals, procedures, protocols - Contributed to the effort of developing new methods to diagnose, treat, and prevent diabetes, obesity, and cardiovascular complications The Translational Research Institute for Metabolism and Diabetes - Responsible for nutrition related duties with regard to on-going and upcoming case study participant’s dietary needs based upon protocol instruction - Assisted with the design and implementation of research proposals, procedures, protocols - Contributed to the effort of developing new methods to diagnose, treat, and prevent diabetes, obesity, and cardiovascular complications
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Florida Total Health and Wellness
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United States
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Medical Practices
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Chiropractic Assistant
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Nov 2014 - Feb 2015
- Managed and organized patient files, while keeping the office running efficiently - Attended to all patient needs, and performed medical therapies, such as electrical stimulation and ultrasound, as directed by the Doctor - Managed and organized patient files, while keeping the office running efficiently - Attended to all patient needs, and performed medical therapies, such as electrical stimulation and ultrasound, as directed by the Doctor
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Massage Envy
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Sales Associate
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May 2014 - Oct 2014
- Demonstrate strong communication and teamwork skills with coworkers - Maintain superb customer service by greeting guests, setting appointments, and answering calls - Demonstrate strong communication and teamwork skills with coworkers - Maintain superb customer service by greeting guests, setting appointments, and answering calls
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Engagement CA / Outreach Coordinator
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Jan 2014 - Apr 2014
- Patient education and engagement to increase involvement in office events and health mission - Health promotion by developing outreach content and managing HFC social media venues - Event management, marketing, and sales support for Maximized Living; promoting the scientifically based holistic process to health - Patient education and engagement to increase involvement in office events and health mission - Health promotion by developing outreach content and managing HFC social media venues - Event management, marketing, and sales support for Maximized Living; promoting the scientifically based holistic process to health
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Rhode Island Department of Health
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United States
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Government Administration
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300 - 400 Employee
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Intern - Health Promotion and Wellness Team
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May 2013 - Aug 2013
- Interned for the DOH's Initiative for a Healthy Weight with the mission of addressing and preventing overweight and obesity. - Generated a new quarterly Healthy Places Learning Collaborative Newsletter. - Explored how public health programs and policies impact health outcomes of Rhode Islanders. - Interned for the DOH's Initiative for a Healthy Weight with the mission of addressing and preventing overweight and obesity. - Generated a new quarterly Healthy Places Learning Collaborative Newsletter. - Explored how public health programs and policies impact health outcomes of Rhode Islanders.
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Thundermist Health Center
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Admin Office Clerk
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Jul 2007 - Aug 2013
- Contributed to EHR (eCW) projects for Medical Records and Clinical Affairs departments including data entry of lab results and the creation of peer review audits. - Created original web page content and design of health information for patient education. - Processed hospital notifications: interpreting documents and initiating telephone templates for nurse follow-up. - Contributed to EHR (eCW) projects for Medical Records and Clinical Affairs departments including data entry of lab results and the creation of peer review audits. - Created original web page content and design of health information for patient education. - Processed hospital notifications: interpreting documents and initiating telephone templates for nurse follow-up.
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Carters Inc.
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Sales Associate
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Sep 2011 - May 2013
- Provided friendly service and attended to customer needs. - Demonstrated strong communication and teamwork skills with coworkers. - Managed a cash register and processed payments. - Provided friendly service and attended to customer needs. - Demonstrated strong communication and teamwork skills with coworkers. - Managed a cash register and processed payments.
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University of New Hampshire
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United States
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Higher Education
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700 & Above Employee
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Intern - Office of Health Education and Promotion
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Sep 2012 - Dec 2012
- Interned in the campus's Health Services with the Nutrition Counselor. - Designed new informational handouts for college students on nutrition topics. - Assisted the facilitation of group sessions on mindful eating. - Interned in the campus's Health Services with the Nutrition Counselor. - Designed new informational handouts for college students on nutrition topics. - Assisted the facilitation of group sessions on mindful eating.
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Education
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Cornell University
Human Resources Essentials Certificate, Human Resources Management/Personnel Administration, General -
University of New Hampshire
Bachelor of Science (BS) Nutrition and Wellness, Foods, Nutrition, and Wellness Studies, General