ICT Systems Officer

• Mar 2022 - Present

Systems & Network Administrator

• Oct 2017 - Apr 2022

• Providing 1st, 2nd & 3rd line Network Solutions Support and Managing of companies’ and clients’ Local Area Network (LAN), WAN and Internet Solutions.• IP/TCP CISCO routing and troubleshooting Routers, Switches and Gateways.• 1st, 2nd & 3rd line Network, Helpdesk and Service Desktop Support.• Installing, Configuring & Supporting Windows Server 2003/08/12, Desktop Win 7/8/10.• SAP Administration.• Office 365 Administration and Support.• Network security including Configuring Firewalls (IDS/IPS) and VPNs.• Perform data backups and disaster recovery operations.• Ensure the designing and implementation of all Technology Infrastructure and systems.• Prepare and consolidate CAPEX and OPEX for departmental ICT budgets needs.• Manage and monitor ICT Infrastructure and Networks.• Ensure that all technology systems are properly configured to ensure that there is no data loss on the organization’s technology systems.• Ensure the deployment, management and maintenance of all security systems and anti-virus software for the organization in accordance with the security policy.• Ensure the Technology Networks performances are in line with the service level agreements and organizational level agreements.• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.• Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.• Perform routine network startup and shutdown procedures, and maintain control records.• Design, configure, and test computer hardware, networking software and operating system software.• Improve systems and network configurations, and determine hardware or software requirements related to such changes. Show less

Snr Network Specialist

• Mar 2017 - Present

IT Network Support Engineer

• Jan 2014 - Nov 2016

• First and Second line Support and Administering of companies’ and clients’ Local Area Network and Internet • IP/TCP CISCO routing and troubleshooting Routers ,Switches and Gateways • Troubleshooting software and hardware problems of Information Technology Equipment • Conducting routine Backup procedures of data • Network printer installations and administration • Procuring and servicing Computers and computer consumables • Participate in Laying out information technology disaster recovery plans • Application / software and antivirus support • computer/network operations, technical support of Clients’ computers and printers • Teamviewer Remote Support • First and Second line Helpdesk and Desktop Support • ADSL Configuration & Support • Administrating & supporting Windows 2003/08 server Show less

ICT Network and Hardware Specialist

• Mar 2011 - Aug 2013

Responsibilities: Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support).  Supports server, network and desktop hardware, software and applications.  Performs technology needs analysis.  Manages small to medium sized projects according to agreed upon budgets and schedules.  Hands on support of day to day operations of server and network infrastructure which includes daily server checks, backups. PC and desktop user accounts management, LAN (router) maintenance and support.  Support the server and network disaster recovery plan.  Support for all version control and patch upgrades, upgrade programs in terms of desktop systems, printers, servers and networks.  Provide support in monitoring and management of the company's internet and email services configuration. Plan, document, schedule and test Disaster Recovery and service continuity audits. Ensure SLA's are adhered to for maintenance and support. First and Second line user support for applications packages for all Microsoft, AD ,Security, and WAN /LAN related challenges and ensuring that all support request are properly logged, documented and addressed. Troubleshooting ways of improving system performance , integrity and availability. Designing and Reviewing Disaster Recovery Procedures and Policies. Developing network management strategies. Microsoft Exchange, database administration and maintenance to enhance availability of business-critical systems. Documentation of network systems challenges and resolutions for future reference. IP routing and troubleshooting that is Routers ,Switches and Gateways. Anti-Virus Administration  Active Directory Administration Technical support and maintenance of Microsoft environments :Microsoft Exchange and Outlook Administration user support. Network concepts and design and LAN configurations. Show less

ICT Administrator

• Mar 2008 - Mar 2011

Major Duties:  IT Assets Management Hardware and Software Support Research, recommend and implement computer systems and network infrastructure upgrades Coordination and implementation of departmental IT Projects Infrastructure - Systems Availability, Network Management Hardware Installation, Configuration and Maintenance Security, data and hardware incidents Resource utilization efficiency (licenses, space etc) System Administration Application Management Technical Support Data back-ups and restores Research and DevelopmentResponsibilities: Analyzing system logs and identifying potential issues with computer network systems. Design, Develop and Implement information security architecture within Interfin bank environment in order to protect assets and information. Develop , Implement, Monitor and Enhance data security policies, procedures and standards to ensure high system availability. Develop, Maintain and test the group disaster recovery plan in line with group policy to ensure data and information security practices are maintained. Implement & Manage systems patch management system and introducing and integrating new technologies into existing data Centre environment. Installing and Configuring new hardware and software, and performing backups. System performance tuning. Ensuring the network infrastructure is and running. Technical support and Service Desk procedures Planning and implementing Disaster Recovery Planning(DRP) Data Centre/Server Environment Housekeeping and Physical security Show less