Sales Executive

• Jul 2023 - Present

Photographer

• Sep 2019 - Present

Founder & Creative Director

• Sep 2019 - Present

New Car Sales Advisor (Toyota)

• Feb 2023 - Jul 2023

Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge. Continually facilitated the sales of new cars. Scheduled new and follow-up appointments, processed payments and new customer paperwork, and documented all data in the company software system. Turned new leads into an actual business with effective sales skills. Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge. Continually facilitated the sales of new cars. Scheduled new and follow-up appointments, processed payments and new customer paperwork, and documented all data in the company software system. Turned new leads into an actual business with effective sales skills.

COVID-19 Testing Site Officer

• Oct 2021 - Aug 2022

Greet guests arriving on-site and check their booking details; Access guest records and register test kits to specific guests; Receive results cards from colleagues; Input results in data onto the system and uploads files; Release results to guests via automated texts and emails; Upholding PPE and infection controls at all times; Take swabs from the nose and throat of guests (this includes adults, children, and those with disabilities such as intellectual disabilities); Maintain confidentiality. Show less

Outbound Call Centre Agent (Test & Trace)

• Jan 2021 - Nov 2021

Outbound calls providing general advice regarding the Test & Trace service, while dealing with COVID-19 advice calls as well as complaints. Outbound calls providing general advice regarding the Test & Trace service, while dealing with COVID-19 advice calls as well as complaints.

Warehouse Assistant

• Jun 2020 - Nov 2020

Move inventory and materials across facilities; Process inventory for delivery; Sort, organize and store inventory in the proper location; Package items and label them correctly; Scan delivered items and ensure quality; Report damaged or missing inventory to supervisors. Move inventory and materials across facilities; Process inventory for delivery; Sort, organize and store inventory in the proper location; Package items and label them correctly; Scan delivered items and ensure quality; Report damaged or missing inventory to supervisors.

Team Member

• Jul 2019 - Dec 2019

Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages; Clean and sanitize work areas, utensils, and equipment; Clean service and seating areas; Describe menu items and suggest products to customers; Serve customers and take orders; Order, receive, and organize stock supplies; Receive and process customer payments. Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages; Clean and sanitize work areas, utensils, and equipment; Clean service and seating areas; Describe menu items and suggest products to customers; Serve customers and take orders; Order, receive, and organize stock supplies; Receive and process customer payments.

Retail Assistant (Customer Service)

• Jun 2019 - Aug 2019

Assist with purchases and returns; Investigate and resolve customer complaints; Evaluate inquiries and escalate to supervisor or manager, when necessary; Maintain solid customer relationships by handling their queries with patience, speed, and professionalism; Have a "people-first" attitude; Separate and prepare returned items to go back on the shop floor. Assist with purchases and returns; Investigate and resolve customer complaints; Evaluate inquiries and escalate to supervisor or manager, when necessary; Maintain solid customer relationships by handling their queries with patience, speed, and professionalism; Have a "people-first" attitude; Separate and prepare returned items to go back on the shop floor.

Sales Advisor / Barista

• May 2019 - Jun 2019

Greet customers upon arrival in-store; Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages; Clean and sanitize work areas, utensils, and equipment; Clean service and seating areas; Describe menu items and suggest products to customers; Serve customers and take orders; Bag customer purchases; Order, receive, and organize stock supplies; Receive and process customer payments. Greet customers upon arrival in-store; Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages; Clean and sanitize work areas, utensils, and equipment; Clean service and seating areas; Describe menu items and suggest products to customers; Serve customers and take orders; Bag customer purchases; Order, receive, and organize stock supplies; Receive and process customer payments.

Photographer

• Apr 2018 - Jun 2018

Responsible for high volume shooting of the products to build the online catalog of brownsfashion.com Produce high-level fashion shoots; Direct the model to ensure the poses reflect the brand identity and aesthetics; Ensure the regular production output; Contribute to the needs of the editorial team. Responsible for high volume shooting of the products to build the online catalog of brownsfashion.com Produce high-level fashion shoots; Direct the model to ensure the poses reflect the brand identity and aesthetics; Ensure the regular production output; Contribute to the needs of the editorial team.

Call Center Agent

• Jan 2018 - Mar 2018

Answer calls, emails, and web chat inquiries from customers; Market research calls to new and existing customers; Deal with partner complaints, card payments, inquiries, and complaints; Provide advice about products and services; Ensure customer safety and satisfaction; Investigate potential frauds and "fake listings". Answer calls, emails, and web chat inquiries from customers; Market research calls to new and existing customers; Deal with partner complaints, card payments, inquiries, and complaints; Provide advice about products and services; Ensure customer safety and satisfaction; Investigate potential frauds and "fake listings".

Commercial Director

• Sep 2014 - Aug 2016

Manage various sales teams across Portugal and Spain; Manage schedules of employees, deliveries, and shipments to optimize operations; Analyze daily product and supply levels to anticipate inventory problems and shortages; Develop business relationships with suppliers and clients; Provide training to new employees; Deal with performance problems and terminations; Design new campaigns and promotions; Regular visits to clients with the objective of analyzing their needs and increasing sales; Gather new suppliers/brands to represent in the Iberian Peninsula; Translate corporate goals into functional goals. Show less

International Operations Manager

• Jun 2012 - Sep 2014

Provided reports, ad-hoc analysis, annual operating plan budgets, monthly cash forecasts, and revenue forecasts. Developed and implemented standard operating procedures. Ensured compliance with international rules and regulations. Functioned with expert-level proficiency in daily operations, and addressed any challenges with optimism and drive. Streamlined systems and processes to increase efficiency and overall business operations. Reported all necessary information to the Chief Executive Officer and worked closely with him to achieve and maintain goals. Remained informed and up to date on finance knowledge by attending conferences and reading related publications. Accurately comprehended, analyzed, and interpreted financial data. Assessed new development projects generating millions in revenue. Show less

Sales Consultant

• May 2012 - Jun 2012

Prospected, presented, and sold Virgin Active Health Club services to individual customers and companies. Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays. Identified and maximized sales opportunities, and increased customer retention rates. Prospected, presented, and sold Virgin Active Health Club services to individual customers and companies. Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays. Identified and maximized sales opportunities, and increased customer retention rates.

Credit Sales Specialist

• Jun 2011 - May 2012

Reviewed and processed individual credit applications according to best practices. Evaluated the credit needs of clients, taking into consideration all aspects of their financial background in relation to policies and regulations. Increased client satisfaction rating by a significant percentage. Consulted with clients on credit management strategies. Reviewed and processed individual credit applications according to best practices. Evaluated the credit needs of clients, taking into consideration all aspects of their financial background in relation to policies and regulations. Increased client satisfaction rating by a significant percentage. Consulted with clients on credit management strategies.

Dental Assistant / Sales Executive

• Oct 2011 - Jan 2012

Reception of patients at entry and phone; Scheduling of appointments, among other administrative tasks; Support the doctor during the dental appointments (prophylaxis, dental implant, among other treatments); Sterilization service and all tasks related to the assistance function; Help customers find a way to pay with our funding partners. Reception of patients at entry and phone; Scheduling of appointments, among other administrative tasks; Support the doctor during the dental appointments (prophylaxis, dental implant, among other treatments); Sterilization service and all tasks related to the assistance function; Help customers find a way to pay with our funding partners.