Maria Caterina S.

Executive Assistant at eCommerce Scaling Secrets
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Contact Information
us****@****om
(386) 825-5501
Location
Málaga, Andalusia, Spain, ES
Languages
  • Inglés Full professional proficiency
  • Español Native or bilingual proficiency

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Thomas Quinteros

I’ve been working with Caterina for more than a year, we’ve joined to eCommerce Scaling Secrets pretty much at the same time and we’ve established THE BEST coworkers relationship. Keeping track of our clients and maintaining a neat environment for them (and for us, back end team as well) could never been done without her. If I have to describe Caterina using a single sentence, would definitely be:

Jose Maria Barros Gomez

Es una persona comprometida, metódica y trabajadora, muy organizada y con una altísima capacidad de aprendizaje y adaptación. sin duda, un activo de gran valor para cualquier empresa.

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Credentials

  • Apoyo administrativo a la gestión de Recursos Humanos
    EducaCursos.com
    Aug, 2022
    - Nov, 2024
  • Instructor de Yoga
    Yoga Alliance
    Feb, 2020
    - Nov, 2024
  • Marketing Mix
    La Universidad Laboral
    Nov, 2019
    - Nov, 2024
  • First Certificate Exam - B2
    Cambridge University Press & Assessment English
    Feb, 2013
    - Nov, 2024
  • Fotografía y edición básica
    La Metro Audiovisuales
    Sep, 2012
    - Nov, 2024
  • 12º Congreso Argentino del Color - 1º Encuentro de Estudiantes y el Color: Espacialidades cromáticas, Explorando Contrastes.
    GAC - Grupo Argentino del Color
    May, 2016
    - Nov, 2024
  • Asistencia en la Conferencia Estudio de la Arquitectura del Universo Árabe por Sandra Habcha
    FAUDI - UNC
    Apr, 2013
    - Nov, 2024

Experience

  • eCommerce Scaling Secrets
    • United States
    • E-learning
    • 1 - 100 Employee
    • Executive Assistant
      • Sep 2022 - Present

      - Support to different departments, such as Operations, Sales & Client Success department: Manage calendars and agendas. Handle client's agreements. Maintain and update the database in HubSpot and Google Workspace. Upload daily webinars Zoom and Loom recordings. Check incomes under different payment processors. Track and control accounting. Determine customers payment status and proceed as needed. Resume disputes. Customer Support. Update SOPs. - Marketing department: Report and analyze ads on FB Ads, Google Ads, Hyros and ClickFunnels. IG Shoutouts. - HR department: Onboarding and Offboarding employees. Integrate new employees into the company, give access to the company's system, and process documentation, among others. - Coordinate travel arrangements and conferences. Booking hotels, flights, meeting spaces, conference rooms, among others. - Complete new tasks as assigned. Show less

  • Chiropractic Soho
    • Manager and Human Resources
      • Sep 2021 - Jul 2022

      - Market research and competitive analysis.- Employee orientation process, and determine compatibility with the company's philosophy.- Strengthen the patient-chiropractor relationship ensuring long-term permanence.- Solve problems that may arise and ensure constant professional trainings.- Anticipate changes and adapt to them.

    • Administrative and Marketing
      • Aug 2019 - Jul 2022

      - Calendar and agenda management. Schedule meetings and arrange travel and accommodation.- Billing, income and company expenses management.- Labor and financial manager communication.- Contact, negotiate and perform providers maintenance.- Prepare, receive and file the patients clinical records with classified and controlled order.- Manage databases or CRM (Carequir and Organizate programs).- Customer service through different channels guaranteeing their satisfaction.- Marketing campaigns in social media, Google Ads, Mailchimp and Facebook Ads, increasing the emails CTR by 10% and increasing new patients by 20% in each campaign. Show less

  • BF Group
    • Malaga, Andalucia, Spain
    • Administrative, HR and Sales Consultant
      • Jun 2018 - Aug 2019

      - Customer service, contracts managements, system loading and monitoring. - Advise clients on the available services looking for the most suitable to their personal situation. - Troubleshooting - backoffice. - Inform commercials about new campaigns, promotions and changes in contracting conditions for clients and for companies or autonomous. - Employees database - CRM, recruitment and interviews management. Study each profile and assess if it fits the position. Contracts management. - Customer service, contracts managements, system loading and monitoring. - Advise clients on the available services looking for the most suitable to their personal situation. - Troubleshooting - backoffice. - Inform commercials about new campaigns, promotions and changes in contracting conditions for clients and for companies or autonomous. - Employees database - CRM, recruitment and interviews management. Study each profile and assess if it fits the position. Contracts management.

  • Freelance
    • Argentina and Spain
    • Photographer
      • May 2015 - May 2019

      - Events and summer season photographer, indoor and outdoor sessions. Special interest in architecture and landscaping. - Secondary shots and main camera support. - Editing and post-production. - Events and summer season photographer, indoor and outdoor sessions. Special interest in architecture and landscaping. - Secondary shots and main camera support. - Editing and post-production.

  • DepilArte
    • Córdoba, Argentina
    • Administrative and Marketing
      • Aug 2016 - Jun 2018

      - Customer service and advice on machinery and aesthetic treatments. - Establish and structure agenda managing to increase the client portfolio by 5%. - Workers travel organization and machinery shipment, in collaboration with logistic department. - Digital and printed advertising content creation (banners, flyers, business cards). - Services and products promotion in social media and marketing campaigns. Increased CTR on social media by 10%. - Customer service and advice on machinery and aesthetic treatments. - Establish and structure agenda managing to increase the client portfolio by 5%. - Workers travel organization and machinery shipment, in collaboration with logistic department. - Digital and printed advertising content creation (banners, flyers, business cards). - Services and products promotion in social media and marketing campaigns. Increased CTR on social media by 10%.

  • Freelance
    • Córdoba, Argentina
    • Revit and Autocad Designer
      • Mar 2015 - May 2018

      - Draftsman of construction plans, 3D renderings and photomontages. - Draftsman of construction plans, 3D renderings and photomontages.

  • Trenes Argentinos Operaciones
    • Argentina
    • Utilities
    • 700 & Above Employee
    • Auxiliar administrativa, RRHH y Comercial
      • Jan 2015 - Jun 2016

      - Gestionar y controlar los gastos, facturación, fondos fijos y transferencias realizadas por los empleados para su posterior validación. - Dar soporte a la oficina de Administración y a la oficina de Recursos Humanos. - Crear una base de datos o CRM de los empleados junto al Departamento de RRHH. Hacer los cambios pertinentes de acuerdo a las necesidades que van surgiendo. - Atender y asesorar al cliente. - Venta de billetes. - Control de pasajeros y billetes en cada viaje. - Gestionar y controlar los gastos, facturación, fondos fijos y transferencias realizadas por los empleados para su posterior validación. - Dar soporte a la oficina de Administración y a la oficina de Recursos Humanos. - Crear una base de datos o CRM de los empleados junto al Departamento de RRHH. Hacer los cambios pertinentes de acuerdo a las necesidades que van surgiendo. - Atender y asesorar al cliente. - Venta de billetes. - Control de pasajeros y billetes en cada viaje.

  • Rancho Prado Hotel
    • Córdoba, Argentina
    • Hotel receptionist
      • Jan 2013 - Mar 2016

      - Serve the customer in multiple ways to ensure their satisfaction. - Manage agenda and bookings. - Organize and control the proper functioning of the staff and the establishment. - Serve the customer in multiple ways to ensure their satisfaction. - Manage agenda and bookings. - Organize and control the proper functioning of the staff and the establishment.

  • Move Concerts
    • Entertainment Providers
    • 1 - 100 Employee
    • VIP Host
      • May 2014 - Jun 2014

      - Receptionist and customer service in the VIP sector on Corteo show.- Sponsored by T4F. - Receptionist and customer service in the VIP sector on Corteo show.- Sponsored by T4F.

  • Federico Rolla Goldsmithing
    • Córdoba, Argentina
    • Shop and workshop assistant
      • Jan 2012 - Mar 2013

      - Customer and consultancy services on metal, stones and jewelry pieces, increasing sales by 15%. - Cash closing, sales control and invoicing. - Workshop assistant, polishing and finishing pieces. - Customer and consultancy services on metal, stones and jewelry pieces, increasing sales by 15%. - Cash closing, sales control and invoicing. - Workshop assistant, polishing and finishing pieces.

Education

  • Universitat Oberta de Catalunya
    Grado Superior en Administración y Finanzas, Administración y gestión de empresas, general
    2022 -
  • Universidad Nacional de Córdoba
    Arquitecta, Arquitectura
    2013 - 2020
  • University of Cambridge
    B2, First Certificate Exam
    2011 - 2012

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