Experience

WifOR Institute
• Germany
• Research Services
• 1 - 100 Employee
• Operations Assistant

  • Aug 2020 - Present

Ambiente-Reiseservice
• Germany
• Travel Arrangements
• 1 - 100 Employee
• Travel Agent

  • Mar 2019 - Apr 2020


American Express

• United States
• Financial Services
• 700 & Above Employee

• Centurion Relationship Manager Travel & Lifestyle service

  • Jun 2018 - Nov 2018

  - Personalized customer portfolio management by establishing long-term relationships through American Express products - Personalized customer portfolio management by establishing long-term relationships through American Express products



AHS Aviation Handling Services GmbH

• Germany
• Airlines and Aviation
• 200 - 300 Employee

• Ticketing Agent & Check-in Coordinator/Supervisor

  • Feb 2017 - May 2018

  - Coordinator & Supervisor of check-in and coach for workers who join new to the company - Preparation and evaluation of passengers, as well as control of documentation. - Passenger service including your luggage according to the guidelines of each airline - Responsible for boarding, as well as the necessary tasks in case of delay in accordance with aviation regulations. - Ticketing agent, cancellations, new reservations. - Coordinator & Supervisor of check-in and coach for workers who join new to the company - Preparation and evaluation of passengers, as well as control of documentation. - Passenger service including your luggage according to the guidelines of each airline - Responsible for boarding, as well as the necessary tasks in case of delay in accordance with aviation regulations. - Ticketing agent, cancellations, new reservations.



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Tourist Agent

  • Sep 2015 - Sep 2016

  - Development of marketing initiatives and measures, in charge of advertising marketing for travel agencies. - Responsible for content on the TUI and private label websites - In charge of the communication with the Spanish Hoteliers on the information of the new hotels belonging to the company. - Creation of the catalogue of Hotels located in Spain and Portugal - Development of marketing initiatives and measures, in charge of advertising marketing for travel agencies. - Responsible for content on the TUI and private label websites - In charge of the communication with the Spanish Hoteliers on the information of the new hotels belonging to the company. - Creation of the catalogue of Hotels located in Spain and Portugal

• Tourist Guide

  • Jun 2015 - Jul 2015

  - Management of passenger arrivals and departures at the airport - Accompaniment in the transfer service from/to the airport/hotel. - Sale of excursions and personalized customer service. - Support for the office group in customer service via telephone. - Development of administrative activities. - Management of passenger arrivals and departures at the airport - Accompaniment in the transfer service from/to the airport/hotel. - Sale of excursions and personalized customer service. - Support for the office group in customer service via telephone. - Development of administrative activities.



ANDOR Hotel Plaza

• Germany
• Hospitality

• Receptionist & Event Organizer

  • Mar 2014 - Aug 2014

  - Check-in/out and reservation management - VIP Client Manager - Organisation of events, meetings - Relationship with Tourist Agents - Check-in/out and reservation management - VIP Client Manager - Organisation of events, meetings - Relationship with Tourist Agents


AIRE
• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee
• Model & Promoter

  • Apr 2011 - Feb 2014