Experience

Pinnacle Hotel at the Pier

• Canada
• Hospitality
• 1 - 100 Employee

• Banquet Captain

  • Sep 2018 - Present

  Report to Banquet ManagerManage overall execution of an eventWelcoming guests or convener at the beginning of the function and going over the details with the convener as well as following up throughout the function. On change of shifts, go over details as well as introducing the convenerManage all hourly personnel associated with event and client relationshipCoordinates timing and other vital information with a culinary teamInventory, beverage, rentals and other equipment associated with the event Conduct pre-function meetingsOversee set-up event space according to diagrams as well as teardowns and resetMove, lift, carry, push, pull and place banquet material without assistanceHelp maintain a clean and organized workplace Responsible for checking staff in and out and ensuring they all get their breaksCommunicate with the back of house point person prior to and during dinner serviceResponsible for upholding Pinnacle service standards as communicated in the handbookReturns completed beverage inventories, timesheets, BEOs, billing information updates in banquet log after the event Ensuring all liquor control procedures as well as Serving it right is being followedCommunicate service issues to manager including corrective actions, overtime charges, and client commentsEnsuring all banquet areas are locked and properly secured before leaving the hotelMotivate, lead, coach and monitor the performance of the Banquet Team MembersTo be health and safety conscious and actively involved in maintaining a safe work environmentTo provide exceptional service to guests in all banquet eventsAssist Banquet Manager with controlling of costs such as labor and inventory To work under pressure and always maintain a professional imageTo be proactive in actions to make banquets operate effectively Share ideas and observations with management on how to maintain and improve standardsComplies with Pinnacle Hotel policies and code of ethics



AMS Student Nest

• Canada

• Operations Supervisor

  • Sep 2017 - Sep 2018

  Oversee a team of banquet servers during eventsSetting up and breaking down of rooms according to client specifications which include moving tables, chairs, setting A/V equipment, buffets, etcPrepare tables, stations, buffets, service carts, dessert table with specified tools and equipment according to the AMS StandardsInspect the cleanliness of relevant areas and presentation of all china, glass, and silverware prior to usePrepare, load and safely store Food & Beverage items, equipment, and supplies in the AMS catering vanCooperate with guests to ensure all requirements are met and problems dealt with in an efficient mannerAccurately serve food and beverages to guests as per the Banquet Event Order or specific needsEnsures Food Safety protocol is adhered to at all timesReports work orders feedback back to the Catering & Conference management following the event