Experience

Majestic Resorts

• Dominican Republic
• Hospitality
• 200 - 300 Employee

• Call Center Manager

  • Jun 2022 - Present



AMResorts

• United States
• Travel Arrangements
• 500 - 600 Employee

• Groups reservations agent Secrets Cap Cana

  • Nov 2021 - Jun 2022

  Reservations inventory management for the groups department, rooming list assignments, contract and rates verification for MICE and TTOO group reservations. Reservations inventory management for the groups department, rooming list assignments, contract and rates verification for MICE and TTOO group reservations.



Suplitur SRL

• Dominican Republic
• Travel Arrangements
• 1 - 100 Employee

• Contract Specialist

  • Apr 2019 - Apr 2021

  Hotel Supplier contracting and negotiation for USA and Canada Tour operator. Reservations and collection management for ETB travel. Hotel Supplier contracting and negotiation for USA and Canada Tour operator. Reservations and collection management for ETB travel.



Centro de Tecnología Universal (CENTU)

• Dominican Republic
• Professional Training and Coaching
• 1 - 100 Employee

• Program Coordinator

  • Apr 2018 - Jan 2019

• English teacher

  • Sep 2016 - Mar 2018



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Business Quality assurance analyst

  • 2017 - 2018

  evaluate company standards in customer service interactions. consulting and development of service teams skills.

• Customer Service Advocate

  • 2016 - 2017

  Provide customer service support via telephone and inbound calls for health insurance services.



Antiguo Hotel Europa

• 1 - 100 Employee

• Recepcionist

  • 2015 - 2016



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • 2015 - Dec 2015



Isis viajes

• Santo Domingo, Distrito Nacional, Dominican Republic

• Student Intern

  • 2015 - 2015



Colegio quisqueya

• Santo Domingo, Distrito Nacional, Dominican Republic

• Teacher Assistant

  • 2014 - 2014