Experience

The Launchpad Team

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• COO

  • Apr 2017 - Present



Global Alchemy Web Solutions

• Outsourcing/Offshoring
• 1 - 100 Employee

• Site Director

  • Feb 2014 - Jul 2016

  Provides guidance and direction for vital areas of the business. Direct all aspects of yearly budget process. Direct all aspects of risk management. Coordinate and negotiate all vendor relationships. Provide oversight to ensure sound business operations. Provides guidance and direction for vital areas of the business. Direct all aspects of yearly budget process. Direct all aspects of risk management. Coordinate and negotiate all vendor relationships. Provide oversight to ensure sound business operations.



Cisco

• United States
• Software Development
• 700 & Above Employee

• Program / Vendor Manager

  • Aug 2012 - Jan 2014

  Responsible for building and managing relationships with companies that supply products and services to the organization. Worked to ensure that vendors meet or exceed their contractual obligations by delivering quality products and services on time. Responsible for building and managing relationships with companies that supply products and services to the organization. Worked to ensure that vendors meet or exceed their contractual obligations by delivering quality products and services on time.



Global Connect eSolutions

• Outsourcing/Offshoring
• 1 - 100 Employee

• Site Operations Director

  • Jan 2009 - Aug 2012

  Responsible for establishing Call Center business strategy, standardized processes and oversight of quality, metrics and service level agreements. Ensures that the Call Center meets the need of the clients as well as the Organizational well being of Global Connect Responsible for establishing Call Center business strategy, standardized processes and oversight of quality, metrics and service level agreements. Ensures that the Call Center meets the need of the clients as well as the Organizational well being of Global Connect



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager

  • Feb 2008 - Dec 2009

  Spearheaded the management of accounts. Collaborated with Operations and back office to have a reliable system realized. Managed program delivery and ongoing program management. Developed and communicated sales and support programs to increase revenue and improve customer satisfaction while managing expenses. Held internal focus groups as needed; identifying test beds to validate if strategies where appropriate. Defined and documented business processes to support all programs. Spearheaded the management of accounts. Collaborated with Operations and back office to have a reliable system realized. Managed program delivery and ongoing program management. Developed and communicated sales and support programs to increase revenue and improve customer satisfaction while managing expenses. Held internal focus groups as needed; identifying test beds to validate if strategies where appropriate. Defined and documented business processes to support all programs.



Harte Hanks

• United States
• Advertising Services
• 700 & Above Employee

• Quality Analyst

  • 2006 - 2008



Ambergris

• United States
• 1 - 100 Employee

• Agent

  • 2004 - 2006