Experience

Leap Scholar

• India
• Education Administration Programs
• 300 - 400 Employee

• Senior Overseas Counsellor

  • Sep 2021 - Present



The Australian Centre for Learning & Education

• Australia
• Education Management
• 1 - 100 Employee

• Overseas Education Counsellor/Admin Operations

  • Jun 2020 - Sep 2021

  • Counseling Student to identify courses of their interest in Australian College and Universities. • Assisting students in arranging documentation and requirements of admission in different courses. • Managing social media queries of potential students to Australia on Facebook page and converting leads. • Making videos on requirements for admission in Australian Universities/Colleges and Student Visa. • Posting videos on different social media platforms and suggest ideas to generate more leads. • Fill the application form and upload documents in Admission Portal (Uni-Agents). • Manage Emails and calls of the students and other accountable executives. • Schedule meetings through Zoom with the other delegates in the company. • Following up and providing end to end solutions to students and their parents until visa grant. Show less



The Saraswati Education Trust

• Bhayander East

• Executive Assistant to the Trustee's

  • Mar 2019 - Nov 2019

  • Managed Emails and calls (both outbound and inbound) to prioritize work for Trustee’s. • Managed data in terms of bank details, name change for accurate payroll. • Performed HR duties in managing personal records of employees and students for Operational purposes viz; attendance, sending out letters to parents, fee update, website update, etc. • Single point of contact for two locations regarding queries of employees and students in performing HR duties while paying regular visits to both branches. • Liaise with the IT team (third party) to convey requirements of reports required for the business and do UAT for the same. Also liaise with the website team for content up-dation for recent changes. • Managing and tracking miscellaneous expenses for Trustee’s and taking approvals for heavy amounts. Show less



Ecole Mondiale World School

• Education Management
• 1 - 100 Employee

• Secretary to the Head of Secondary

  • Aug 2017 - Mar 2019

  • Managed calendar and appointments for head of Secondary to ease work pressure. • Formatted and proof-read the timetable and invigilation schedule for all exams. • Coordinated and arranged exam rooms and requirements of students including generation of their report card. • Communicated information to parents with regards to the academics, exams, timetable and events in the school. • Kept teacher’s list updated on the server with their designation and grades they teach. Updated students’ information as required in Data management system (DMS). Managed attendance for students and their lockers. • Helped new teachers in on boarding and make them feel comfortable by addressing all their queries and request. Liaise with appropriate desk over new admissions of students and de-registering students. Show less



SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

• India
• Education Administration Programs
• 700 & Above Employee

• Course Coordinator

  • Jan 2017 - Aug 2017

  • Handled two programs- Executive MBA & MBA LAW. • Coordinated with faculties and students regarding dissemination of lectures, time table, exams and update internal marks with regards to subjects in SAP Portal. • Supervision of examinations and correspond with the exams department with regards to the results. • Prepared Honorarium for faculties to be paid on time as per the requirements of Accounts department. • Coordinated with backend SAP team regarding technical query of the students in accessing SAP • Performed the tasks with regards to the Convocation program of the Students. Show less



St. Joseph’s Convent high School

• Vile Parle West, Mumbai

• Senior Clerk (Administration and HR)

  • Jul 2011 - Dec 2016

  • Managing administrative functions to proactively work with local government authority to collect documents including drafting and corresponding to the respective departments. • Maintaining and preparing payroll files for organization including employee taxation (TDS) and maintaining HR records for the organization. • Monitor and co-ordinate individual employee file with data relating to leave and attendance management. Joining& exit formalities for staff with end to end process completion. • Follow proper protocol and escalation matrix for any incidences within the organization or with local government authority. • Preparing Pension, substitution, new join file and submitting to the Education Department. Show less



First Advantage Insurance, Inc.

• Insurance
• 1 - 100 Employee

• Senior Associate

  • Jun 2010 - Jun 2011

  First Advantage is one of the largest background screening providers in the world. First Advantage has offices in 27 locations across 13 countries worldwide and conducts over 54 million international background screens annually for 16.8 million applicants. • Liaison with the client for its requirements and making sure the delivery of the requirements. • Generating report as per the levels attained while completion of work required by the client. • Managing the image of the company while resolving any dispute keeping in mind the satisfaction component of client. • Adhering to Service level Agreement (SLA) to make sure no penalty for the organization. • Liaison with relevant department for generating reports to be send to Client. Show less



IDBI Fortis Life Insurance Co Ltd

• Insurance
• 100 - 200 Employee

• Assistant Manager

  • Feb 2008 - Jun 2008

  Assistant Manager IDBI Federal Life Insurance is one of India’s growing life insurance companies and offers a diverse range of wealth management, protection and retirement solutions to individual and corporate customers. • Responsible for getting the setup done of policy for new clients after sales made by Sales departments including the accuracy of the record entered for the policy. • Upselling the policy for the existing clients by explaining value add. • Integral part in performing User Acceptance Test (UAT) and give feedback to the technical team to make better customer experience for those purchasing policy online. • Performing Quality Checks post data entry for staff members. • Calculating and advising of medical and financial sum assured as per the prevailing health conditions of the client.Providing complete Underwriting Support of the policy to make sure client is made aware of the policy guidelines. Show less



Prudential UK

• United Kingdom
• Financial Services
• 700 & Above Employee

• Insurance Executive

  • Mar 2006 - Feb 2008

  Prudential is a British multinational life insurance and financial services company headquartered in London. One of the world’s top financial services companies, managing servicing and processing for Life Insurance Policies, Endowment Policies, General Policies, Pensions, Annuities & Mortgages against Policies for U.K clients only. • Dealing with 28 products consisting of life insurance, bonds, term assurances and endowment. • Preparing redemption statements mentioning amount that needs to be paid in order to redeem the policy account in full. • Action complex enquiries and providing assistance to team members from other departments for resolve. • MIS reporting for process development & internal audit.Assisting new trainees to maintain quality and accuracy towards attaining licenses. • Conducted refreshers and training regarding the entire process including product knowledge test. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Team Member

  • Dec 2004 - Mar 2006

  Team Member JP Morgan Chase is a leading global financial services firm, head office in New York and Operations in more than 50 countries. The firm is a leader in investment banking; financial services for consumers and small businesses, commercial banking, financial transaction processing, asset and wealth management, and private equity. • Handling credit card disputes in terms of credit loss while using the card by the customer. Charge back done in such cases on behalf of the merchant and coordinating for its resolve with the merchant. • Demonstrated ability to apply effective verbal and written communication strategies to negotiate and resolve varied and complex customer queries. • Experienced in 4 different subdivisions in the department mainly General Disputes, Name Change, Vendor Cancellation and Vendor Insurance. • Experienced in 4 different subdivisions of Merchant Disputes mainlyCustomer Information Data Warehouse (CIDW), Master Card Gen Low, Visa Card Gen Low, and Third Party. Show less



WNS Global Services,British Airways Executive Club

• Vikhroli West

• Senior Customer Service Associate

  • Dec 2002 - Dec 2004

  WNS Global is a global business process management company headquartered in Mumbai, India. WNS offers business value to 200+ clients around the world by combining operational excellence with deep domain expertise in key industry verticals, including banking, financial services, telecom, shipping and logistics, travel and leisure, and utilities. • Experienced in delegation of work while also performing its quality checks of delivery, meeting the turnaround time. • Keeping complete track of all flights flown by British Airways for executive club members while crossing checking of raw data of schedules and doing audits for its accuracy. • Experienced in Kana mailing system used to update customers by informing them regarding their flights confirmations and delaysif any worldwide. • Handled the shift in the absence of Team Manager/ Process Leader. Show less