Experience

Gijima

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Feild Service Engineer

  • May 2011 - Present

  Repair client hardware as per call description when assigned e.g. of call description: Assets Auditing, CMDB, Hardware Decommissioning, LAN Configuration – File & Printer Server, Access & File Security, User Profile Management, Virus Protection, Script creation, Workstation tuning and optimization Regular communication with Call Coordinator to determine new / assigned Changes / Requests Establish and deploy best practices, standards, methodologies and processes in order to deliver good customer services. Ensure Customer Satisfaction through call-backs, providing additional information on work-performed and escalate if necessary Confirm / verify / manage customers’ expectations (ETA & Need by Date) Complete all calls within the agreed SLA parameters Regular feedback on call status to Call Coordinator Immediate call closure / completion notification and timely ticket update Compliance with all reporting and ticket update requirements Compliance with time reporting requirements Owns responsibility to drive to completion, all service activity or to execute a clean handoff of that responsibility to another member of the staff Adhere to processes and procedures as agreed to in the contract between GijimaAst and Client Timely information (where known) sharing with the Availability Services Region regarding existing as well as coming workloadEnsure that only work as defined within the contract parameters are being performed Ensure that all out-of-scope work is quoted and charged for via “time-and-material” process Follow up on customer queries with regards to Vendor Traceability and other queries Investigate root cause analysis & problem re-occurrences and suggest solutions Adhere to standards and policies



Academy International

• Education Management
• 1 - 100 Employee

• Training Facilitator

  • Jul 2010 - Jan 2011

  Daily Duties• Present Lessons • Marking of assignments, tests, etc.• Marking students attendance register• Maintain discipline in the classroom and a professional relationship with learners• Practical and theory training of learners as required according to the prescribed learning programme• Ensure that all necessary provisions and training aides are available to the learners on time and at the right placeWeekly Duties• Weekly reports on learner evaluations• Preparation of students tests• Marking and recording of tests marks• Check student’s status reportMonthly Duties• Preparation of student’s progress reportsYearly Duties• Prepare exam memorandums• Assist with marketing for new learners• Marking exam papersSubjects• Uml• Solutions Architecture• Html• JavaScript• Visual Basic 05 & 08



Lebogang Transport

• Computer Technician

  • Mar 2006 - Dec 2008

  DutiesAnalysing computer hardware problems, rectifying them, servicing and replacing parts when necessaryActing as the middle man between Company and manufacturer when equipment has to be sent to the latter for repairInstalling software, demonstrating its usage and troubleshooting when staff is faced with problemsUpdating system software when required (Windows Xp & Vista Windows Office 2003, Updates, Pastel, Antivirus, etc.)Solving problems with computer network systems, cabling and wireless networksConfiguring email accounts through POP3 and OutlookMaintaining back up filesServicing and maintaining computer related equipment such as printers, web cameras and scannersProviding introductory training and support on new hardware and software to staff



Kool Cafe

• Computer Technician

  • May 2008 - Nov 2008

  DutiesAssisting customers with computers when neededAntivirus software installation & updateInstalling, maintaining software (Windows OS, Windows Office 2003, Updates, Antivirus, etc.) Solving problems with computer network systems, cabling and wireless networksServicing and maintaining computer related equipment such as printers, web cameras and scannersMaintaining back up filesServicing and maintaining computer related equipment such as printers, web cameras and scanners