Experience

Shangri-La Dubai

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Order Taker

  • Oct 2022 - Present

  Answer Room Service Phone if and when required Responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action Perform tasks as per instructions from the immediate supervisor and as per duty schedule Make herself familiar with all relevant issues concerning the Room Service Report cleanliness and maintenance issues to the immediate supervisor Attend regular training session in line with the departmental SOP's guest care, product knowledge, grooming standards, telephone manners Flexible to work in other areas when required by the immediate supervisor Flexible to work in other areas and with working hours when required by the immediate supervisor Familiar with the company's internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time Be knowledgeable and upsell at every opportunity Show less



Arjaan by Rotana Dubai Media City

• Order Taker

  • Sep 2021 - Sep 2022

  Room service order recipient, I am responsible for coordinating all service requirements directed to room service department, mainly responsible for guest requests from room or pool area via phone or any other ordering devices like mobile apps, TV etc. Also food and beverage orders to point of sale systems such as Micros POS. Closing accounts and organizing checks Room service order recipient, I am responsible for coordinating all service requirements directed to room service department, mainly responsible for guest requests from room or pool area via phone or any other ordering devices like mobile apps, TV etc. Also food and beverage orders to point of sale systems such as Micros POS. Closing accounts and organizing checks



Fraser Suites Dubai

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Waiter

  • Feb 2020 - Aug 2021

  Time management in order to provide timely guest service Demonstrate discipline and punctuality by coming to work before shifts begin Accommodating all types of customers I have strong communication skills to provide the best customer experience and deal with customer complaints and needs Focus on the details, listening to customers very carefully and asking questions if they find something unclear Providing an integrated service that meets the expectations of the guest Time management in order to provide timely guest service Demonstrate discipline and punctuality by coming to work before shifts begin Accommodating all types of customers I have strong communication skills to provide the best customer experience and deal with customer complaints and needs Focus on the details, listening to customers very carefully and asking questions if they find something unclear Providing an integrated service that meets the expectations of the guest



Zain Sudan

• Sudan
• Telecommunications
• 700 & Above Employee

• Call Center Agent

  • Apr 2018 - May 2019

  • Dealing with customer enquiries by telephone, email, letter or face to face. • Passing the customer complaints to the back office and follow it up. • Ensuring that a customer’s problem is brought to a satisfactory conclusion. • Follow up on issues that have been passed on by customer service. • Handling customer questions, orders and accounts • Handling customer's complaint to satisfactory solution. • The classification of problem according the customer remedy support. • The arrangement of shifts. • Using Word & Excel to writers and create invoices. Show less