Product Community Manager

• Oct 2021 - May 2023

Interim Project Manager (Maternity Leave Rep.)

• Jun 2020 - Dec 2020

● Lead payment gateway system migration, market review and migration execution ● Lead collaboration with POCOZ startup and launch of their MVP for Lobby99 member community as part of the semiannual member vote ● Creation and maintenance of data analysis reports packet, consolidating data from different sources ● Member retention actions, creating exclusive content for the community on different platforms (Facebook & Telegram), organizing online events with the lobby team ● Lead payment gateway system migration, market review and migration execution ● Lead collaboration with POCOZ startup and launch of their MVP for Lobby99 member community as part of the semiannual member vote ● Creation and maintenance of data analysis reports packet, consolidating data from different sources ● Member retention actions, creating exclusive content for the community on different platforms (Facebook & Telegram), organizing online events with the lobby team

Product Expert

• Feb 2019 - Jan 2020

● Lead product-focused communication with key customers: mapping needs, onboarding support and integration requirements including ERP, HRIS, expenses management systems etc. ● Managed feedback funnel from inbound and outbound stakeholders ● Defined requirements for new platform features and coordinated execution with R&D ● Successful launch of knowledge-base and help center for three different user groups ● Established processes and collaboration between the business and tech… Show more ● Lead product-focused communication with key customers: mapping needs, onboarding support and integration requirements including ERP, HRIS, expenses management systems etc. ● Managed feedback funnel from inbound and outbound stakeholders ● Defined requirements for new platform features and coordinated execution with R&D ● Successful launch of knowledge-base and help center for three different user groups ● Established processes and collaboration between the business and tech units in order to publish bimonthly release notes for customers, partners and employees ● On-site and remote training for international clients, partners and employees ● Provided professional guidance and built analytics reports for the support team ● Developed cross company work processes, mediating between multiple business and dev units to expedite new features implementation and effective usage of platform

Customer Success Manager

• Feb 2018 - Feb 2019

● Managed strategic international clients, provided global payroll and workforce solutions and built strong, long-lasting customer relationships ● Represent ed CSM team in product processes to improve platform, including writing feature requests and requirement docs, feature prioritization, beta testing, training and implementation ● Performed sales operations with new clients and suppliers from negotiations to onboarding ● Defined and built the platform communications center… Show more ● Managed strategic international clients, provided global payroll and workforce solutions and built strong, long-lasting customer relationships ● Represent ed CSM team in product processes to improve platform, including writing feature requests and requirement docs, feature prioritization, beta testing, training and implementation ● Performed sales operations with new clients and suppliers from negotiations to onboarding ● Defined and built the platform communications center ● Real time coordination between internal teams to address customer needs

Organizational Developement, HR

• Jan 2016 - Dec 2017

Working in 4 different aspects of HR with the different business and tech units of the company in Israel and abroad: Training, Internal Communications, HR Analytics and Manager Development. Ownerships of all training programs, employee onboarding, utilizing internal and external resources for training programs. Leading the implementation process of a HRIS.

Senior Account Manager

• Jun 2013 - Dec 2015

• Responsible for strategically growing and developing advertiser accounts, by providing online marketing solutions and assistance in order to achieve revenue goals and targeted objectives • Manage worldwide leading clients in performance based affiliate network advertising focusing on the following verticals: Daily Deals, Mobile Content, Mobile Web, Mobile apps and Downloads • Analyze and optimize campaign performance and recommend and implement improvements to meet Advertisers’ online… Show more • Responsible for strategically growing and developing advertiser accounts, by providing online marketing solutions and assistance in order to achieve revenue goals and targeted objectives • Manage worldwide leading clients in performance based affiliate network advertising focusing on the following verticals: Daily Deals, Mobile Content, Mobile Web, Mobile apps and Downloads • Analyze and optimize campaign performance and recommend and implement improvements to meet Advertisers’ online marketing objectives • Identify new business opportunities, suggest new trends in user flows, design, media channels, and markets • Collaborate with in-house design studio to create exclusive client campaigns and opportunities for affiliate network • Extend use of high interpersonal communication, negotiation and multitasking skills to fit client needs. • Offer strategic consulting on new markets & products, advise on technical implementation and tracking methods • Manage daily, weekly and monthly advertising budgets • Train new team members on key workflow processes, specific verticals, and overall client correspondence