Marcelo Soares

Support Analyst at Infinite IT Consulting
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Contact Information
us****@****om
(386) 825-5501
Location
Mauá, São Paulo, Brazil, BR
Languages
  • Spanish Full professional proficiency
  • English Full professional proficiency
  • Italiano Elementary proficiency
  • Português Native or bilingual proficiency

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Bio

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Credentials

  • NR10
    RA Consultoria em Segurança do Trabalho
    Sep, 2022
    - Nov, 2024
  • NR35
    RA Consultoria em Segurança do Trabalho
    Sep, 2022
    - Nov, 2024
  • DESVENDANDO O 5G
    Senai São Paulo
    Jul, 2022
    - Nov, 2024

Experience

  • Infinite IT Consulting
    • Brazil
    • Telecommunications
    • 1 - 100 Employee
    • Support Analyst
      • Jul 2022 - Present

      - Installation, configuration, and troubleshooting of OLTs from several manufacturers such as Fiberhome, Huawei, ZTE, Nokia, etc; - Technical Support in xPON and FTTx technologies to ISPs all around Brazil and Latin America; - Weekly elaboration of technical reports on customer's network, hardware, and systems; - Customer Services activities, such as guidance, training, and technical support regarding OLTs and ONTs; - Installation, configuration, and troubleshooting of OLTs from several manufacturers such as Fiberhome, Huawei, ZTE, Nokia, etc; - Technical Support in xPON and FTTx technologies to ISPs all around Brazil and Latin America; - Weekly elaboration of technical reports on customer's network, hardware, and systems; - Customer Services activities, such as guidance, training, and technical support regarding OLTs and ONTs;

  • VIP Telecom
    • Brazil
    • Telecommunications
    • 300 - 400 Employee
    • Telecommunication Analyst
      • Dec 2020 - Jan 2022

      In that position, I was responsible for the company's telephony operation and customer service. My duties were:- Troubleshooting complex telephony and network problems;- PBX systems configuration;- Servers maintenance and updating;- Routes management;- Routers configuration;- Architecting LAN Networks for B2B customers;- Internal and external customer technical support;- Training elaboration and ministration to the company's employees;- Customer Service and SLA Managing;I was in charge of managing the technical support team on the telephony operation, I was responsible for guaranteeing that the service requests would be attended to within the SLA. Show less

    • Network Assistant
      • Jan 2018 - Dec 2020

      In a few months of working at the company, I got promoted to Network Assistant. In that position my responsibilities were:- Network Architecting and Administration;- Troubleshooting Basic Network Problems;- Customer Services to internal and External Customers;- General Administrative Tasks;- Network Documentation and Reports development;- Etc;

    • IT Helpdesk Technician
      • May 2017 - Jan 2018

      As an IT Helpdesk Technician, my main duty was to provide technical support to customers and first handle their requests through help desk channels. In that position, I provided Level 1 technical support to solve customers' internet and network problems. My tasks were:- Conduct basic troubleshooting;- Create tickets for Level 2 support;- Systems Monitoring (NOC);- Reports Creation.

  • Metrô de São Paulo
    • Brazil
    • Ground Passenger Transportation
    • 700 & Above Employee
    • IT Apprentice
      • Jan 2014 - Dec 2014

      IT apprentice in the Information Technology department of Metro de São Paulo Co. My main tasks were: - Setting up the workstations; - Computer maintenance; - Peripheral Maintenance (such as printers, monitors, TVs, and phones); - Troubleshooting basic computer problems; - OS and software installation; IT apprentice in the Information Technology department of Metro de São Paulo Co. My main tasks were: - Setting up the workstations; - Computer maintenance; - Peripheral Maintenance (such as printers, monitors, TVs, and phones); - Troubleshooting basic computer problems; - OS and software installation;

Education

  • Anhembi Morumbi University
    MIS (Management Information System), Information Technology
  • Mauá Techical School
    IT Technician, IT
    2015 - 2016
  • SENAI São Paulo
    Curso de Aprendizagem Industrial, Assistente Administrativo
    2014 - 2014

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