Experience

REFRME

• South Africa
• Telecommunications
• 1 - 100 Employee

• • Oct 2019 - Present

• • Aug 2020 - Oct 2022


iClient Manager (Customer Experience)
• Manager

  • Sep 2017 - Jan 2020


Kisasa Credit Solutions

• Senior Legal Credit Advisor

  • Oct 2016 - Jul 2017

  • Promoting Credit Legal services to clients with direct sales calls, developing rapport • Generating clients by contacting warm leads, retaining clients by efficient management of accounts, ensuring all issues, enquires and complaints were effectively dealt with Providing excellent customer service adapting interpersonal skills & approach as appropriate • Feeding back to management team on client’s requirements to aid in the development of new products & services, team work to maintain high standards and ensure targets were met • General administration duties, managing appointments, producing reports & updating systems • Adhering to data protection & confidentiality procedures Show less



Lime Fruit Creative

• United Kingdom
• Design Services

• Account Executive

  • Jan 2014 - Jul 2016

  • Promoting our Information Technology services and products to SME with direct sales calls, developing rapport and closing business. • Cold-calling in order to create interest in products and services. • Generating clients by networking & following up contacts, retaining clients by efficient management of accounts, ensuring all issues, enquires and complaints were effectively dealt with. • Attending initial sales meetings and meeting the clients. • Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs. • Providing an excellent service adapting interpersonal skills & approach as appropriate. • Demonstrating excellent knowledge to encourage sales by conveying information effectively. • Feeding back to management team on client’s requirements to aid in the development of new products & services, team work to maintain high standards and ensure targets were met. • General administration duties, managing appointments, producing reports & updating systems. • Adhering to data protection & confidentiality procedures. Show less