Experience

Hilti South Africa

• South Africa
• Construction
• 100 - 200 Employee

• Services Specialist

  • Feb 2017 - Present

  • Consultative selling of ON!Track as a product and close contracts to Construction, Mining and Industry sectors.• Play the leading role of Customer acquisition, implementation and retention• Train SDs/ ASMs / AMs on ON!Track pre-selection and work with them to build ON!Track pipeline in their territory.• Play the leading role of MO Product expert and process consultant by leading management meeting, performing the onsite analysis and implementing ON!Track. • Generate software, hardware and service revenue (contracts, Onsite Analysis, implementation, training).• Increase sales and penetration of ON!Track by coordinating with the sales team and leveraging existing relationship.• Closing the targeted no. of contracts and getting it implemented with the support of implementation executives wherever applicable.• Support launch of new products and features to team members and Customers by acquainting them with feature benefits and solution functionality.• Train Ontrack users of the system (web & mobile app)• Implement and ensure quality of all implementations Show less

• IT Support Officer

  • May 2014 - Feb 2017

  • Adherence to a call logging process via Service desk tool• Primarily troubleshoot and resolve Desktop and Secondary Office Support related calls• Problem identification and resolution• Configuration and installation of desktop hardware and software requirements encountered in the day-to-day operations• Ownership of problems after escalation until resolution is achieved• Ensure effective and efficient maintenance is carried out (housekeeping, daily checks)• Performing administrative functions including the administration of procedures and configuration• documentation• Knowledge, understanding and adherence to policies and procedures• Ensure compliancy in terms of the client policies, contract, quality of services and value add to the customer and client• Broadening own technical, functional, and industry skill base• Engaging in formal and informal knowledge transfer.• Working effectively as part of a team and seeks to support the team’s goals.• Continuous improvement of service in terms of new solutions, revised procedures and resolutions.• Maintaining IT assets and doing IT audit yearly Show less



Altron

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Technician

  • Mar 2013 - Oct 2013



Altron Managed Solutions

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• ATM Technician

  • Apr 2008 - Jan 2009