Network Engineer

• Feb 2020 - Present

Network Engineer

• May 2016 - Sep 2022

• Monitoring overall networks and devices health in Data center and customers’ sites; • Managing and maintaining stock inventory item; • Providing troubleshooting whenever there is network related issues or requests; • Preparing and implementing change request from customer or annual PM job; • Liaising and coordinating with vendors on installation or troubleshooting network equipment which will include faulty equipment repairs and replacements (RMA); • Working with whole team (external & internal) to get thing done if needed; • Analyzing network usage and propose bandwidth upgrade or circuit update based on monthly report or customer’s requirements; • Providing provisioning support ensure successful completion and smooth maintenance as required by customers and managing Service Completion Document for completed provisioned orders; • Providing technical support, maintenance, installation, troubleshooting, configuration, system testing, and documentation of the circuits that has been provisioned; • Updating network diagrams for all changes; Show less

Network Engineer

• May 2015 - Apr 2016

• Being responsible for the NAF related to Network portion; • Installing and configuring network devices (Cisco router, switch) for new Service Provider; • Patching the network devices monthly if needed and implement the Change Request as per request from customer; • Liaising and coordinating with vendors on installation or troubleshooting network equipment which will include faulty equipment repairs and replacements (RMA); • Drafting and updating technical documentation; • Working closely with customer to solve the issue. Show less

NOC engineer

• Jun 2010 - May 2015

• Monitor Mobile/Telecommunication platform and provide first level troubleshooting, escalate/follow up the incident until it is resolved; • Work effectively with internal and external organizations as necessary to expedite repair efforts; • Retrieve reference status updates and request escalation as necessary from external Carriers; • Work in a 24 x 7 operations center in support of mission-critical application; • Perform customary ticket management functions to ensure proper organization of the NOC ticketing queue; • Exhibits reliability, punctually and cohesiveness within the team environment. Show less