Experience

Spa Esprit Group Pte Ltd (Official Page)

• Singapore
• Health, Wellness & Fitness
• 100 - 200 Employee

• Assistant Manager

  • Jul 2011 - Present

  Job Responsibilities Include: • Front desk staff supervision • Inventory management • Keyholder status • Creating and maintaining a complete "Spa experience" at all times, putting guest satisfaction above all else and handling guests' questions and concerns professionally • Educating guests on products and services. Training provided. • Answering phones and accurately booking, changing, confirming and/or cancelling spa reservations • Using spa software to schedule appointments and as transactional database • Maintaining professional integrity both in-house and over the phone at all times • Overseeing daily appointment calendar and ensuring schedule flows seamlessly throughout the day • Organizing work environment, implementing systems and assisting management with daily operations of the spa • Presenting detailed descriptions of spa treatments, packages, services, and facility features to all current and prospective guests to actively promote the spa • Maintain the overall appearance of the spa and retail area, which includes cleaning and restocking • Working efficiently and productively in a fast-paced environment • Interest in the holistic beauty & skincare industry a plus • Must be responsible, professional, personable, pleasant, positive • Must be computer proficient, have excellent phone etiquette, and the ability to multi-task • Knowledge of spa/salon booking software a plus Show less