Experience

MedRisk
• United States
• Hospitals and Health Care
• 500 - 600 Employee
• Customer Care Advocate

  • Apr 2023 - Present


Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Clinical Authorization Outbound Agent

  • Oct 2021 - Apr 2023

  • Conduct outbound calls to providers and members to obtain authorization of specific medical procedure or prescription drug. • Check on patient's eligibility, benefits and coverage. • Conduct outbound calls to providers and members to obtain authorization of specific medical procedure or prescription drug. • Check on patient's eligibility, benefits and coverage.



Agency

• United States
• Wellness and Fitness Services

• Entertainer

  • Dec 2008 - Feb 2017

  • Perform choreographed and rehearsed dance and singing routines as scheduled. • Provide superior customer service experience through training, discipline and adaptability in all areas of guest interaction. • Perform choreographed and rehearsed dance and singing routines as scheduled. • Provide superior customer service experience through training, discipline and adaptability in all areas of guest interaction.