Experience

amaysim

• Australia
• Telecommunications
• 100 - 200 Employee

• Training Specialist

  • Juni 2016 - –Heute



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Collections Specialist

  • März 2015 - Juni 2016

   Back office Collection Specialist Performs inbound/outbound calls Provide suitable payment arrangements/payment plans to customers.  Back office Collection Specialist Performs inbound/outbound calls Provide suitable payment arrangements/payment plans to customers.



Aegis PeopleSupport, Inc.

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Executive Representative

  • Aug. 2011 - Juli 2014

  Origin Energy (Subject Matter Expert) Provide visual management for real time performance and do the necessary floor walkand act as first point of escalation for client-specific issues Work with the agents to achieve development objectives and performance targets Support the Team Lead in providing constructive feedback/ coaching Assume responsibility and accountability for the team in the absence of the TeamLeader by ensuring coverage, productivity/efficiency, and quality of service deliveryOrigin Energy (Peer Quality Analyst) Provide side-by-side and/or remote transaction monitoring sessions to agents Deliver constructive feedback to agents Report Generation as needed by the Supervisors of the agents monitoredOrigin energy (Collection Specialist) Inbound calls, collections, assisting customers for Payment plans /arrangements,handling issues about default listed accounts, in charge for raising reconnection. Outbound calls, collections, setting up payment plans/ arrangements.Teleflora (CSR) February 1, 2012 to February 14, 2012 Provide good customer service, Order taking, performs the ability to up sell and crosssell.Origin Energy (back office) August 23, 2011 to January 31, 2012 Data encoding