Experience

OutSta

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Virtual Assistant

  • Jun 2022 - Present



Upwork

• United States
• Software Development
• 700 & Above Employee

• • Aug 2017 - Apr 2022

   Data Entry and Excel: completes one time short term projects within 1-2 days lead time- Gathered leads and compiled details into an Excel file- Constructed a macro Excel file that fits client's requirements after a quick call- Accurately transferred catalogs from client's website to Shopify. Applied programming on top of client's need. Internet Researcher and Content Writing: compiles and summarizes research gathered into one article

• • Apr 2018 - Jan 2019

  *** Worked for Prabhu Tharmarajan Transcribes 1-2 hour voice recordings of any English accent (e.g., African-American, American, British) within 1-2 days lead time Perfectly follows each client's captioning and document standards



Northern Lights Technology Development

• United States
• Information Technology & Services
• 200 - 300 Employee

• Customer Service Representative

  • Apr 2019 - Mar 2022

  *** Part of a very dynamic and flexible BPO team (Customer Service Studio 165) that handles reporting, order/data entry, inventory analysis/management, and short-term projects for Taylor Corporation and it's sister companies Daily Tasks  Consistently delivered and outperformed deadlines for all projects assigned daily.  Successfully multitasks and switches between different projects and project types (e.g, order and data entry, account set-up, order status, reporting, inventory management) as needed across multiple platforms, with no room for error  Directly communicates and resolves issues together with American CSRs and managers via chat or call on detected unusual data, system errors, and customer escalations.  Excellent proficiency in tools: Microsoft Excel, Salesforce, AS400 TCOMS (iSeries), PRISM, Commerce, Four51, Smartworks Projects Scope  Generates reports and creates Excel reporting  Set up user in different platforms  Key order using multiple platforms  Manage inventory and sends reorder notices to clients  Follow up with the plant on order status Client Mentions and Appreciations  Received multiple client mentions and appreciations for error detection, problem-solving, team coordination, quick response for inquiries, and fast processing times. Contribution to the BPO Team  The entire reporting and data entry team’s personal back-up for 30+ different projects during planned leave and peak season  Assisted team lead during new project’s onboarding by reviewing and testing initial work instruction from the client and tools required.  Performed training for assigned project backup for over 20+ different projects Process Improvement Initiatives  Created and updated work instruction for 90+ different projects  Developed best practices for 50+ different projects  Created process flow chart for more complicated projects (i.e., inventory analysis approvals) Show less



The Philippine Stock Exchange, Inc. (PSE)

• Philippines
• Capital Markets
• 100 - 200 Employee

• Part time Stock Trader

  • Jul 2020 - Jan 2022

   Enjoys stock trading and investing on hours off work as a hobby  Diversifies portfolio into short-term and medium-term  Manages emotions during trading  Enjoys stock trading and investing on hours off work as a hobby  Diversifies portfolio into short-term and medium-term  Manages emotions during trading



Allianz PNB Life

• Philippines
• Insurance
• 400 - 500 Employee

• Agency Partner

  • Oct 2019 - Feb 2021

   Generate leads and asked for referrals  Always aim to meets each client's needs with right application of product knowledge  Enthusiastically and systematically address clients' clarifications and inquiry pre and post sale.  Generate leads and asked for referrals  Always aim to meets each client's needs with right application of product knowledge  Enthusiastically and systematically address clients' clarifications and inquiry pre and post sale.



Lean Solutions 3P

• • Sep 2018 - Apr 2019

  *** Part of Project Management team that expedited construction completion and turnover of a 4 storey hospital (Allegiant Regional Care Hospital) within just 2 weeks Formulated callout punch lists and performed quality audits Updated visual monitoring board as per quality and speed metrics  Coordinated updates from contractors to project manager and vice versa Took decisive, smart actions to achieve project completion on time*** Part of a team that set-up, aided, and improved the entire Engineering and Maintenance Department of the hospitalCoordinator Assumed full responsibilities as department's acting Coordinator until position was filled. Organized and filed paper documents Developed online tracker and dashboard on coordinator's ongoing tasksPollution Control Officer Assisted the hospital's newly hired Pollution Control Officer on his duties Compiled and submitted Permit to Operate requirements  Devised monitoring systems for hazardous waste generated and oxygen levels Show less

• • Jul 2018 - Aug 2018

  *** Assigned at a four-star hotel in Lapu-Lapu (Maribago Bluewater) from July to August Performed daily Gemba walks, 5S audits, action plans follow-ups, and updated visual monitoring boards across entire hotel premises (e.g., maintenance facilities, rooms, suites, grounds) Designed, produced, and implemented a Visual Management System for the hotel's repair and maintenance department's machinery, tools, and supply inventories



Fast Distribution Corporation

• Philippines
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Business Process Engineer

  • Nov 2017 - Apr 2018

   Executed extensive supply chain implementation review and internal document audits on 4 countrywide branches within 5 days in preparation for main supplier's yearly audit  Authored concise workflows and document handling standard guidelines for the entire food distribution chain (i.e., warehousing, sales, order entry, and inventory) of 2 new distinct business units after immersion  Performed monthly 5S audits, suggested action plans, and monitored progress until completion  Executed extensive supply chain implementation review and internal document audits on 4 countrywide branches within 5 days in preparation for main supplier's yearly audit  Authored concise workflows and document handling standard guidelines for the entire food distribution chain (i.e., warehousing, sales, order entry, and inventory) of 2 new distinct business units after immersion  Performed monthly 5S audits, suggested action plans, and monitored progress until completion



Autoliv

• Sweden
• Motor Vehicle Parts Manufacturing
• 700 & Above Employee

• Industrial Engineer Intern

  • Apr 2017 - Jun 2017

   Conducted time and motions study, muda elimination, and line balancing for automotive production lines daily  Designed and implemented workstation layout for a new production line  Performed 5S audits  Conducted time and motions study, muda elimination, and line balancing for automotive production lines daily  Designed and implemented workstation layout for a new production line  Performed 5S audits