Experience

Land Bank of the Philippines

• Customer Associate



Land Bank of the Philippines

• Banking
• 700 & Above Employee

• Customer Associate

  • Dec 2015 - May 2020

  -Acts as frontliner and attend to various queries and requests relating to opening/closing of accounts and various online Bank products and remittances -Responsible for verifying and certifying the authenticity of signatures and documents Receive record of various Bank transactions, including incoming/outgoing clearing check transactions -Conduct KYC and AML customer due diligence. -Positions held: ATM and CASA Bookkeeper, New Accounts Clerk, Salary Loans Officer, Clearing Assistant -Acts as frontliner and attend to various queries and requests relating to opening/closing of accounts and various online Bank products and remittances -Responsible for verifying and certifying the authenticity of signatures and documents Receive record of various Bank transactions, including incoming/outgoing clearing check transactions -Conduct KYC and AML customer due diligence. -Positions held: ATM and CASA Bookkeeper, New Accounts Clerk, Salary Loans Officer, Clearing Assistant



Stellar

• Australia
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service Representative

  • Oct 2014 - Apr 2015

  -Served customers by providing product and service information and resolving product and service problems. -Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. -Recommends potential products or services to management by collecting customer information and analyzing customer needs. -Take inbound and outbound calls. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Financial Analyst

  • Apr 2014 - Oct 2014

  -Execute an audit review of all invoice processed in the system against existing contracts of client with its respective vendors. -Reviews/validate Invoice received inputs invoices details into ERP, Process wire /EFT Payment, create/Amend new or existing customer data in ERP, manage vendor/supplier queries, perform vendor reconciliations and reports based on agreed deadlines with the client. -Performance directly contributes to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets Show less