Małgorzata Tyrkin

Sales & Customer Service Manager at Trodat Polska Sp. z o.o.
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Contact Information
us****@****om
(386) 825-5501
Location
Warsaw, Mazowieckie, Poland, PL
Languages
  • Polish Native or bilingual proficiency
  • English Professional working proficiency

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Tomasz Góraj

Małgosia to osoba świetnie zorganizowana, niezwykle zaangażowana, o wysokiej świadomości i kulturze biznesowej. Dzięki dużemu doświadczeniu w zarządzaniu zespołem, zmianą, komunikacją i projektami oraz obiektywnemu podejściu do zadań i ludzi szybko zjednuje sympatię i buduje zaufanie współpracowników. To świetna menadżer, koleżanka i wartościowy członek każdego zespołu. Praca z Małgosią była przyjemnością.

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Credentials

  • Lean Six Sigma Green Belt
    Open Horizon Consulting sp. z o.o. sp.k.
    May, 2022
    - Oct, 2024
  • Microsoft Excel
    Expose Sp. z o.o.
    Dec, 2012
    - Oct, 2024
  • ITIL Foundation Certificate in IT Service Management
    PeopleCert
    Nov, 2012
    - Oct, 2024

Experience

  • Trodat Polska Sp. z o.o.
    • Poland
    • Business Supplies & Equipment
    • 1 - 100 Employee
    • Sales & Customer Service Manager
      • Jun 2019 - Present

  • Antalis
    • France
    • Wholesale
    • 700 & Above Employee
    • Inside Sales Advisors Team Coordinator
      • Sep 2013 - Jun 2019

      - My responsibilities revolved around managing Inside Sales Advisors Team: coordinated recruitment processes, implemented on a job positions, delegated tasks, monitored the team’s progress, identified shortcomings and proposed improvements, conducted soft training and coaching- Coordinated inside sales actions to achieve monthly sales aims, took necessary steps to trigger current sales- Coordinated the ordering process, sales stock management according to OTIF procedures, build proper relation with clients and suppliers- Supported inside sales team in daily activities (orders, deliveries, invoices, claims), supported Key Account Managers, ensured proper communication across the organization, built proper team's reputation inside the company- Conducted international sales projects, negotiated and determined terms of cooperation with clients and suppliers, took a part in international biddings- I was able to handle and implement innovative projects: E-commerce shop - dedicated forAntalis Poland, build Questioner offers application - enhance tenders process, Machines&Equipments application - improving the supply and sales packaging machines chain, Pack it! - analyze sales potential among prospective customers and sales development- Delivered sales analysis directly to Sales Director of Packaging Department- Held cyclic branch fairs, meetings and trainings on international level

  • Kapsch Group
    • Austria
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Technical Customer Service Coordinator
      • Mar 2012 - Sep 2013

      - I have proven track of managing the 1st line Technical Support Team of the viaToll project- Coordinated all actions supporting Points of Sales located in Poland, including calls, claims, official requests- Represented company during administrative investigations- Ensured appropriate KPI and SLA agreements realization- Conducted close business cooperation with other departments, especially Lines Support Teams- I was knowledgeable about implementation the new system to proper service requests from the Paymaster, moreover implemented following projects: White Book - manual instruction to proper handling POS (Points of sales)

Education

  • University of Illinois at Urbana-Champaign
    Master of Business Administration (MBA), Polish-American Postgraduate Management Study Program
    2012 - 2013
  • Politechnika Lubelska
    Master of Business Administration - MBA
    2012 - 2013
  • University of Illinois at Urbana-Champaign
    Postgraduate Management Studies Human Resource Development Program (HR)
    2011 - 2012
  • Politechnika Lubelska
    Studia podyplomowe, Zarządzanie zasobami ludzkimi
    2011 - 2012
  • Uniwersytet Marii Curie-Skłodowskiej w Lublinie
    Magister (Mgr), Politologia
    2003 - 2009

Community

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