Experience

Enel-Med

• Poland
• Hospitals and Health Care
• 300 - 400 Employee

• Key Account Manager

  • Nov 2021 - Present



Lyreco Group

• France
• Retail Office Equipment
• 700 & Above Employee

• Key Account Manager

  • Nov 2015 - Oct 2021

  • monitoring, cultivating and managing a portfolio of Lyreco’s current customers • building long-lasting business relationships with the customers to help maximise their turnover and profitability • holding regular key account meetings • promoting and representing Lyreco within a customer’s environment • discovering and evaluating sales opportunities within existing account, reach out to key stakeholders and secure meetings with key decision makers • working closely with the Customer Care team to ensure maximum client satisfaction • be accountable for improving key performance indictors (KPIs) for Lyreco to drive Lyreco profitability and customer success • logging all sales information onto the company CRM and following up all sales leads • delivering the sales and margin targets for your defined area • creating and implementing new ideas on how to improve sales in given category • cold calling/ making sales approaches to new customers via call and e-mail • processing customer orders and enquiries via phone e-mail and in some instances face-to-face • working in conjunction with the warehouse and supplies to ensure orders are processed and dispatched on time and correctly according to the customer’s requirements Show less



T-Mobile Polska

• Poland
• Telecommunications
• 700 & Above Employee

• Senior Large Account Development Manager

  • May 2008 - Sep 2015

  • maintaining relationships with existing customers through pro-active account management, identifying existing or upcoming customer needs and making them aware of relevant service offerings • building relationships with customers, understanding their needs and offering solutions • advising on products and services from Hosted VOIP, business mobile and fixed line, ect. • attending events when required to further develop customer relationships • closing deal with key accounts • attending appointments with new and existing customers, actively promoting the company product portfolio • arranging monthly customer account meetings to ensure that a high quality of service is being consistently delivered • providing exceptional customer service and documenting communication in the CRM database • developing a pipeline of sales opportunities in line with the company’s overall business strategy • working effectively on leads passed through the business whilst also contributing to acquiring leads through self-generation • working with team to develop effective proposals contracts that address T-mobile’s and customer’s needs and goals Show less