Experience

Yango Delivery

• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Head of Sales

  • Mar 2023 - Present



Jumia Côte d'Ivoire

• Côte d'Ivoire
• Software Development
• 500 - 600 Employee

• Head of Grocery

  • Jan 2022 - Feb 2023

• Senior Key Account Manager

  • Mar 2021 - Jan 2022

  • Développement de la catégorie supermarché, acquisition de petits et grands comptes supermarché• Définition et mise en place de l'assortiment en ligne• Suivi de la mise à jour de l'assortiment• Suivi des ventes• Mise en place de stratégies d’amélioration des performances



Kobo360

• Nigeria
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Operations Coordinator

  • Jun 2020 - Jan 2021



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Project manager - Early lifecycle management

  • Dec 2018 - May 2019

  • Processes establishment for VIP restaurants • Processes establishment for new cities launches (41 cities) • Tools development for BPO• BPO training• Cities launches follow-up with BPO • Communications with restaurants adjustments• Rolling out of restaurants feedback campaigns

• Onboarding Account manager

  • Sep 2018 - May 2019

  • Clients portfolio management (North West of France)• KPI's defintion • Optimization strategies implementation• Communication with restaurants partners optimization• Processes establishment for BPO• BPO training



Frichti

• France
• Technology, Information and Internet
• 200 - 300 Employee

• Customer Care Agent

  • Oct 2017 - May 2018

  • Client support (chat, email, telephone) • Customer follow-up • Incidents management • Client support (chat, email, telephone) • Customer follow-up • Incidents management



Telelangue

• France
• E-Learning Providers
• 100 - 200 Employee

• Business Development and Partnerships

  • Apr 2017 - Oct 2017

  Marketing • Promoting online services • Market analysis Business development and partnerships • Partnership research (FR,EN,SP) • Creating a potential partners database • Prospection : emailing, phoning • Establishing business proposals • Negotiating contracts terms with different clients (Town halls, schools, companies etc,.) • Customer follow-up Digital communication • Social media: Facebook • Creating newsletters • Creating campaigns/flyers: Text, visual(Photoshop), price Show less



A2Z TELECOMUNICACIONES SL

• Spain
• Telecommunications
• 1 - 100 Employee

• Commercial Assistant

  • Jun 2016 - Aug 2016

  Commercial • Providing information to customers (Spanish, English, French) • Selling products • Invoicing Customer service • Client support (email, telephone in Spanish, English and French) • Customer follow-up • Ensuring liaison between engineers/technicians and customers • Incidents management Commercial • Providing information to customers (Spanish, English, French) • Selling products • Invoicing Customer service • Client support (email, telephone in Spanish, English and French) • Customer follow-up • Ensuring liaison between engineers/technicians and customers • Incidents management