Experience

UniSoftwares

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Executive

  • Jun 2023 - Present



ACE

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Compliance Specialist

  • Feb 2023 - May 2023



Mindbridge

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2021 - Feb 2023

  1. Worked about one year as Compliance Specialist (Level 3) in FinTech. Handled customers directly via chats to recover their hacked accounts. Performed all the investigations regarding scams and frauds to recover their stolen funds and accounts. 2. Worked one year in FinTech as Customer Support Specialist (Level 3) in order to handle customers' inquiries and complaints. Used to participate in team meetings and training sessions to stay informed about product updates and training sessions. 1. Worked about one year as Compliance Specialist (Level 3) in FinTech. Handled customers directly via chats to recover their hacked accounts. Performed all the investigations regarding scams and frauds to recover their stolen funds and accounts. 2. Worked one year in FinTech as Customer Support Specialist (Level 3) in order to handle customers' inquiries and complaints. Used to participate in team meetings and training sessions to stay informed about product updates and training sessions.



foodpanda

• Singapore
• Internet Marketplace Platforms
• 700 & Above Employee

• Customer Service Representative

  • Jun 2020 - Mar 2021



Freelance

• Advertising Services
• 700 & Above Employee

• Customer Support Executive

  • Aug 2019 - May 2020