Experience

ChatPandas

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Experience Specialist

  • Feb 2022 - Present

  Assist in training junior Customer Support Representatives Identifying customer needs and helping customers use specific features Responding to customer queries in a timely and accurate way, via email or chat Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Inform customers about new features and functionalities Assist in training junior Customer Support Representatives Identifying customer needs and helping customers use specific features Responding to customer queries in a timely and accurate way, via email or chat Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Inform customers about new features and functionalities



ibex. Pakistan

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Inbound Sales Specialist

  • Apr 2021 - Feb 2022

  1: Handled phone calls and sold cable, phone, internet, or other services such as premium channels, and international calling, achieving sales goals and milestones. 2: Conducted proactive consultative needs analysis for new and existing customers, developing product solutions that met the needs of each customer. 3: Achieved sales standards set for the department by effectively communicating marketing campaigns and promotions to customers. 4: Provided excellent customer service by responding to inquiries and resolving complaints. Show less



Mindbridge

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Sep 2020 - Feb 2021

  1:Handle calls daily & chats, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services2:Received an average 98% customer satisfaction rating to date, 15% higher than the company average3:Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations

• Customer Service Representative

  • Mar 2020 - Sep 2020



Enigma

• Australia
• Advertising Services
• 1 - 100 Employee

• Outbound Sales Representative

  • Jun 2017 - Aug 2020

  Efficient and effective sales representative with over 22 months of promotion to Team Leadership. Motivated and friendly relations with six months of experience in training and supervising employees to improve store outcomes and profitability. Efficient and effective sales representative with over 22 months of promotion to Team Leadership. Motivated and friendly relations with six months of experience in training and supervising employees to improve store outcomes and profitability.