M. Tyler Hougaboom
Property Supervisor at Vanguard Claims Administration- Claim this Profile
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Bio
Credentials
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Associate In Claims
-May, 2009- Oct, 2024
Experience
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Vanguard Claims Administration
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United States
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Insurance
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1 - 100 Employee
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Property Supervisor
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Jan 2019 - Present
• Supervise a team of Property Claims Examiners, which includes review of Examiners work product for accuracy and timeliness. Monitor Examiners rate of file closure, file billing and off-diary metrics. • Oversee the handling/settling of a variety of claims the team handles and provide direction to Examiners as needed. Teams primary handling duties include: Commercial Property, Personal Lines Property, High End Arts/Jewelry, Motor Truck Cargo, Commercial Auto Property Damage, High End Personal Auto, and Rent Guaranty claims for large Apartment buildings/Property management corporations. • Interpret policies & analyze legal language, including explaining policy language and coverage issues to the insured. • Review Reservation of Rights letters and coverage denial letters for accuracy and relevance • Train and mentor new and current adjusters with operating systems, time management, & organizational skills. Show less
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Blair & Company
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United States
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Insurance
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1 - 100 Employee
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Claims Examiner
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Aug 2017 - Nov 2018
• Manage, investigate, and settle a backlog of 100 + commercial and personal lines property claims for a TPA for various Lloyds of London companies ranging from $1,000.00 to $500,000.00. Investigative efforts include managing and directing independent adjuster investigative efforts as needed, and contacting insured’s and claimants to obtain appropriate claim documentation. • Interpret policies & analyze legal language, including explaining policy language and coverage issues to the insured. • Draft coverage letters, Reservation of Rights letters, and coverage denial letters. • Train and mentor new and current adjusters with operating systems, time management, & organizational skills. • Monitor claims for salvage and subrogation as warranted. Show less
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Amica Insurance
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United States
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Insurance
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700 & Above Employee
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Claims Adjuster
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Jan 2006 - Aug 2017
Claims Adjuster • Manage, investigate and settle a backlog of 100+ auto liability and homeowners property damage claims ranging from $1,000.00 to $500,000.00. Investigative efforts include obtaining statements, investigating the accident scene or property damage in person, preparing estimates as needed, and negotiating settlements with the involved parties. • Investigate and manage CAT claims as needed. • Interpret policies and analyze legal language; explain policy language and coverage issues to insureds and claimants. • Train and mentor new and current adjusters with operating systems, time management and organizational skills. • Provide exemplary customer services through making timely contact with insured’s and claimants. • Draft coverage letters, Reservation of Rights letters, and coverage denial letters. Show less
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Jackson
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United States
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Financial Services
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700 & Above Employee
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Customer Service/Payouts
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Sep 2002 - Jan 2006
• Assist external customers with annuity pay-outs. • Provide customer service in a fast paced environment • Operate multiple computer systems. • Train & assist employees with time management and organizational skills. • Computer specialist; set up computers with new programs & train employees on new and current programs. • Assist external customers with annuity pay-outs. • Provide customer service in a fast paced environment • Operate multiple computer systems. • Train & assist employees with time management and organizational skills. • Computer specialist; set up computers with new programs & train employees on new and current programs.
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State Farm
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United States
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Insurance
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700 & Above Employee
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Agent/Customer Service
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May 2000 - Sep 2002
• Determine insurance needs for customers based on desired coverage & state guidelines • Assist customers with policy and coverage questions by phone, in person and thru written correspondence in a fast paced environment. • Conduct home and auto inspections to determine eligibility for new policies. • Interpret policies and analyze legal language • Generate leads, including cold calls, for potential new clients. • Determine insurance needs for customers based on desired coverage & state guidelines • Assist customers with policy and coverage questions by phone, in person and thru written correspondence in a fast paced environment. • Conduct home and auto inspections to determine eligibility for new policies. • Interpret policies and analyze legal language • Generate leads, including cold calls, for potential new clients.
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Education
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2002 - 2003
Cleary University
Bachelor’s Degree, Business Administration and Management, General -
2000 - 2003
Cleary University
Bachelor's of Business Administration (B.B.A.), Business Administration and Management, General
Community
